Experienced Customer Support Agent – Remote (Must Reside in the US) at arenaflex
Join the arenaflex Team and Make a Lasting Impact in the Real Estate Industry
Are you a customer-focused individual with a passion for delivering exceptional support? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than arenaflex, a leading provider of innovative software solutions for the real estate industry. As a Customer Support Agent at arenaflex, you'll play a vital role in helping our customers achieve their goals and making a lasting impact in the industry.
Our Origin Story
arenaflex was born out of a simple idea – to make the real estate world a better place through cutting-edge software. Founded in 2011 by our CEO, Tyler Smith, we've grown from a small team of three to a company of over 180 employees, spread across the United States. Our software supports over 300,000 users across 5,000 offices nationwide, including 8 of the 15 largest real estate brokerages in the country. But we're not satisfied with just being industry leaders – we're committed to continuous innovation and improvement.
arenaflex's Core Values
Our core values are the principles that guide us every day. They're not just words on a page – they're the foundation of our company culture and the driving force behind our success. Our core values are:
- Awareness: We're always aware of our surroundings, our customers, and our impact on the industry.
- Execution: We take action, we deliver, and we follow through on our commitments.
- Obsession: We're passionate about what we do and we're obsessed with making it better.
- Ownership: We take ownership of our work, our mistakes, and our successes.
- Humility: We're humble, we listen, and we learn from others.
- Radical Candor: We're direct, we're honest, and we care about our customers and colleagues.
- Urgency: We move quickly, we're proactive, and we're always looking for ways to improve.
- Greatness: We strive for excellence, we push ourselves to be better, and we celebrate our successes.
- Inches: We focus on the small things, the details, and the incremental improvements that make a big difference.
The Job
As a Customer Support Agent at arenaflex, you'll be responsible for providing exceptional customer, technical, and product support to our customers. You'll be the face of our company, and your interactions with customers will shape their experience with our software. Your day-to-day responsibilities will include:
- Responding to customer support tickets via email, live chat, and phone calls in a timely and professional manner.
- Resolving issues and providing solutions to customers in a way that builds trust and rapport.
- Contributing to the efficiency of the software support department and supporting your team members.
- Maintaining expert-level proficiency on the arenaflex platform and confidently resolving issues customers are having.
- Troubleshooting technical issues and maintaining strong communication with customers throughout the process.
- Identifying, testing, and escalating website issues to our QA team as necessary.
- Using downtime to complete file records from the service queue or completing other tasks assigned by department leadership or management.
Required Experience & Education
To be successful in this role, you'll need:
- Experience providing a high level of customer service, preferably in a technology environment or call center.
- Experience multi-tasking multiple responsibilities.
- Experience with both Microsoft and Mac platforms.
- Experience using a variety of different web browsers.
- Ability to type 40+ WPM.
- Excellent written and verbal communication skills.
- Excellent teamwork skills.
Perks & PTO
As a valued member of the arenaflex team, you'll enjoy:
- A competitive hourly rate of $24.00.
- $1000 referral bonuses.
- 15 PTO days per year.
- 16 paid holidays per year (5 floating to be used at any time).
- Paid day off on your birthday.
- 5 Days Paid Bereavement Leave.
- 6 Weeks Paid Parental Leave.
- Medical, dental, and vision insurance.
- Short and long-term disability insurance.
- Company-paid life insurance.
- Flexible spending account (FSA).
- Health spending account (HSA).
- 401k + match.
- Employee stock purchase plan opportunities.
Work Environment & Company Culture
As a remote employee, you'll have the flexibility to work from anywhere in the US. Our team is collaborative, supportive, and passionate about making a difference in the real estate industry. We're committed to continuous learning and growth, and we offer regular training and development opportunities to help you succeed.
How to Apply
If you're a customer-focused individual with a passion for delivering exceptional support, we want to hear from you. Apply now to join the arenaflex team and make a lasting impact in the real estate industry. Apply Job!
Your Privacy is Important to Us
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Stay Connected
Follow us on social media to stay up-to-date on the latest news and updates from arenaflex:
- Facebook: @arenaflex
- Instagram: @arenaflex
- YouTube: @arenaflex
- LinkedIn: @arenaflex
- Twitter: @arenaflex
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