Job Title: Customer Service Representative – Delivering Exceptional Guest Experiences at arenaflex Stations

Job Description:

Join the arenaflex Team: Where People First, Excellence Always

Are you a people person with a passion for delivering exceptional guest experiences? Do you thrive in a fast-paced environment where safety, teamwork, and a positive attitude are paramount? Look no further than arenaflex, where we're committed to providing our customers with the best possible service, every time. At arenaflex, we're not just selling gasoline and convenience products – we're building relationships, creating memories, and making a difference in our communities. As a Customer Service Representative, you'll be the face of our brand, ensuring that every customer interaction is a positive one. If you're a self-motivated, dependable, and customer-focused individual who is eager to grow your career, we want to hear from you! About arenaflex: arenaflex is a leading provider of gasoline and convenience products, with a strong commitment to safety, quality, and customer satisfaction. Our team of dedicated professionals is passionate about delivering exceptional guest experiences, and we're looking for like-minded individuals to join our ranks. Job Expectations: As a Customer Service Representative at arenaflex, you'll be responsible for: * Maintaining courteous, professional contact with co-workers, customers, vendors, and community members * Maintaining a neat appearance and good personal hygiene in compliance with arenaflex image standards * Supporting and following established safety, security, quality guidelines, as well as arenaflex's policies, procedures, practices, and programs * Preserving the safety of self, fellow employees, and all others in the work location by utilizing the arenaflex Loss Prevention process * Ensuring food safety hygiene in accordance with county regulations, including proper sanitation, food handling, preparation, storage, and disposal procedures * Following federal law and company standards on carding customers for all age-restricted products sold at our stations * Working professionally with vendors and contractors * Regular and punctual attendance is expected * Following proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: As a Customer Service Representative, you'll be responsible for: * Providing exceptional guest service, including greeting and thanking all customers while making eye contact * Conducting all point-of-sale activities accurately and safely, while adhering to arenaflex guidelines and procedures * Maintaining a cash drawer to be at or below maximum level, securing all funds in a safe, and performing cashier reconciliation at each end of shift to ensure accurate management of sales * Performing consistent station cleaning of the indoor and outdoor facilities, including restrooms, islands, pumps, and car wash, if applicable * Preparing food and hot beverage products, effectively managing ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss * Actively promoting store specials and other marketing programs * Cross-checking the price of delivered goods for accuracy * Distributing delivered goods in an orderly manner throughout the store, continuously ensuring shelves are full of products * Observing local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels (Oregon only) * May perform other duties as assigned by management Requirement/Qualifications: To be successful as a Customer Service Representative at arenaflex, you'll need: * To be sufficiently proficient in English to understand arenaflex policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters * To be available to work a variety of hours, including early mornings, evenings, weekends, overnight shifts, and holidays * Strong attention to detail * Ability to handle challenging situations professionally and exercise exceptional judgment * Ability to work both independently and in team settings * Must possess required up-to-date food handling certificates, as required by law (in specific locations only) * Cooking/Restaurant experience preferred Supervisor Responsibilities: This position has no supervisory responsibilities. Travel: Rare, limited to required training and coverage for nearby stations. Physical Demands: As a Customer Service Representative, you'll be required to: * Stand and walk for long periods of time on hard and uneven surfaces * Bend, lift, push, and move product using proper lifting techniques * Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds * Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment * Periodic exposure to all outdoor conditions during daylight hours * Moderate exposure to walk-in coolers and freezers at 34 F or lower * Frequent handwashing and attention to personal cleanliness standards Age Requirements: * Must be at least 18 years of age or older to work in California and Oregon locations * Must be at least 21 years of age or older to work in Washington locations * Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am * Must be at least 21 years of age or older to work in Management positions Benefits: As a valued member of the arenaflex team, you'll enjoy: * Full-time & Part-time shifts available * Direct Deposit with competitive weekly pay * Health & Wellness packages available for purchase * Education reimbursement program * Shift Differential Pay for select shifts and job titles * Management Bonus Program * Loyalty Service time Program * Commuter benefit Program Compensation Range: $18.00 - $19.00 Equal Opportunity Employer: arenaflex is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. Accommodations: We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at [email protected]. Apply Now: Ready to join the arenaflex team and start delivering exceptional guest experiences? Click the link below to apply for this exciting opportunity: Apply Job! Apply for this job