Experienced Customer Experience Agent – 3rd Shift Remote Position at arenaflex

At arenaflex, we are committed to delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we are seeking an experienced and customer-focused individual to join our team as a 3rd Shift Customer Experience Agent. This is a fully remote position that offers a unique opportunity to work from the comfort of your own home while making a real impact on our customers' lives.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that is dedicated to providing cutting-edge solutions to our clients. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a collaborative and dynamic team.

Job Summary

As a 3rd Shift Customer Experience Agent at arenaflex, you will be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This is a unique opportunity to work in a fast-paced and dynamic environment, where you will have the chance to make a real impact on our customers' lives.

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner

• Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with customers
• Handle various customer inquiries and requests efficiently and accurately, providing solutions that meet their needs
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, ensuring that customers receive the best possible service
• Utilize Service Titan software to effectively plan and dispatch jobs, ensuring that customers receive timely and efficient service
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
• Communicate with technicians regarding availability, expected completion time, and other relevant information
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls, maintaining the highest level of data integrity
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company, including data entry, reporting, and other tasks as needed
• High interaction with service technicians and various customers from residential to commercial, providing exceptional customer service and support

Qualifications

* Must be familiar with the surrounding Chicagoland area, with a strong understanding of local geography and demographics

• High school diploma or equivalent (GED) required, with a minimum of 3 years relevant work experience in a customer service environment
• Previous dispatch experience a plus, with a strong understanding of dispatch software and systems
• Strong verbal and written communication skills, with the ability to communicate effectively with customers and technicians
• Plumbing, Electric & HVAC experience a plus, with a strong understanding of technical concepts and terminology
• Attention to detail, with the ability to manage priorities and workflow in a fast-paced environment
• Ability to deal effectively with a diversity of individuals at all organizational levels, including customers, technicians, and management
• Versatility, flexibility, and a willingness to work within constantly changing priorities, with a strong ability to adapt to new situations and challenges
• Proficient in Microsoft Office, with a strong understanding of software applications and systems
• Ability to work from home efficiently, with a strong understanding of remote work technologies and systems
• Ability and willingness to work nights and weekends, with a strong commitment to providing exceptional customer service and support

Benefits

* Medical, Dental & Vision Insurance, with comprehensive coverage for you and your family

• Supplemental AFLAC Insurance Options, providing additional protection and support
• 401(k) Plan with Company Match, helping you save for your future and achieve your retirement goals
• Company-provided Life Insurance, providing peace of mind and financial security for you and your loved ones
• Employee discounts on company-provided services, including plumbing, electric, and HVAC services
• On-site training facility for continuous employee development, providing opportunities for growth and advancement
• Paid Time Off (PTO), allowing you to relax and recharge with your loved ones
• Paid Holidays, providing time off to celebrate special occasions and events
• Tuition Reimbursement, helping you pursue your education and career goals

Work Environment and Culture

* Remote work environment, providing flexibility and autonomy to work from anywhere

• Collaborative and dynamic team culture, with a strong focus on customer service and support
• Inclusive and supportive work environment, with a strong commitment to diversity, equity, and inclusion
• Opportunities for growth and advancement, with a strong focus on employee development and career progression

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you and learning more about your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are committed to creating a work environment that is inclusive and supportive of all employees. Apply for this job