Managing CSR/Dispatcher

Welcome to PatchitUP! This isn’t just another job, this is an opportunity to help build something from the ground up. PatchitUP is more than a drywall repair company to us. It’s a business we’re launching as partners and as a long-time dream — to build a company where culture and employee experience always come first. We believe if we take great care of our team, they’ll take great care of our customers. We’re looking for a B.E.S.T. Representative (CSR / Dispatcher) to become a foundational member of our operations. This person won’t just fill a role — they’ll help shape how the company runs. Here’s what makes this opportunity different:

• You’ll be one of the first key hires in a growing franchise business
• You’ll help design systems, workflows, and standards
• You’ll have real leadership growth opportunities
• Within 6 months, you’ll hire and lead your first team member
• You’ll help us build a workplace people genuinely love being part of This role includes:
• Managing scheduling and dispatching in ServiceTitan
• Coordinating customer communication and technician schedules
• Supporting technician performance and booking metrics
• Following up on estimates and completed work
• Preparing invoices and monitoring lead quality
• Training future CSR team members and Technicians on ServiceTitan We’re looking for someone who:
• Has expert level ServiceTitan experience
• Has dispatching/scheduling experience in home services
• Is organized, positive, and proactive
• Wants to grow into leadership
• Loves building systems and helping teams succeed If you’ve ever wanted to help build a company the right way, from day one, this is that opportunity. Let’s build something great together. Detailed Responsibilities
• Use ServiceTitan software to manage schedules and dispatch technicians.
• Communicate effectively with customers, technicians, and management.
• Handle customer calls for scheduling, rescheduling, and job coordination.
• Manage time-keeping for technicians, technicians’ jobs, work with technicians to improve conversion rates and maintain an above-average booking rate.
• Training Technicians & CSR’s on Service Titan to include weekly refresher training
• Follow up on unsold estimates and completed work, soliciting reviews for technician performance.
• Within six months, the B.E.S.T. Representative will begin building and managing a CSR team by recruiting, hiring, and training additional representatives to support Command Center operations.
• Review and prepare technician invoices in ServiceTitan to ensure accuracy, proper documentation, and readiness for final approval and export.
• Monitor lead quality. Request lead credits when necessary.
• Ensure rapid response to leads within 5 minutes.
• Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed.
• Option to work in-office, flex or fully remote Additional Requirements
• Expert level experience with ServiceTitan software.
• Excellent phone and communication skills.
• Strong multi-tasking abilities.
• Experience in scheduling and dispatching for a home service company is required
• Fluent in English; Spanish is a plus.
• Self-starter, motivated, and a doer. Apply tot his job Apply tot his job

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