Experienced Customer Service Representative - Airlines Work From Home Opportunity with arenaflex
At arenaflex, we're committed to delivering world-class service to our customers, and we're looking for talented individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you'll play a key role in ensuring that our customers have an exceptional experience with arenaflex, from booking flights to resolving any issues that may arise.
About arenaflex
arenaflex is a leading airline that operates with a shared commitment to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. Our people are our success, and we're passionate about sharing success with our employees. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional service to our customers.
Key Responsibilities
As a Customer Service Representative, you'll be responsible for: - Handling all aspects of customer service related to ticketing and making reservations for passengers, including tagging and lifting passenger's luggage to a bag belt for transport to the ramp. - Proactively greeting customers, assessing their needs, explaining arenaflex's available options, and directing them appropriately. - Positively influencing customers' use of airport facilities to ensure a better, faster, and friendlier airport experience for all customers. - Displaying a positive image of arenaflex and maintaining a high level of professionalism at all times. - Keeping customers informed while ensuring smooth carrier transportation. - Efficiently coordinating with internal assets while working under stress and time constraints to dispatch flights on time. - Performing a variety of responsibilities in accordance with the practical work location assignment; however, representatives can be cross-applied and be required to carry out all functions. Specific functions, tasks, and departments may also vary or be added depending on the location and operational requirements. - Subject to rotating shifts and stale days. - May require outdoor work. - Practices safety-aware behaviors in all operational procedures and procedures.
What You Need to Succeed
To be successful as a Customer Service Representative, you'll need: - A High School diploma, GED, or High School Equivalency. - The ability to work with multiple people, styles, and cultures. - Consistently prioritizing safety and security, both for yourself and others. - Demonstrating that privacy is a concern when managing personal data. - Fluency in English, both spoken and written communication. - The ability to lift baggage or equipment weighing up to 50 pounds frequently and between 50 and 70 pounds occasionally. - Entry-level computer skills. - The ability to type at least 30 wpm to effectively use the agent's computer system. - Strong verbal and written communication skills, using proper grammar, tone, and pronunciation. - The ability to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays.
What Will Give You a Competitive Edge
While not required, experience and/or education in ticketing is preferred. Additionally, having strong problem-solving skills, being adaptable to changing situations, and possessing excellent communication skills will make you a competitive candidate.
Benefits and Perks to Help You Keep Climbing
At arenaflex, we're committed to supporting our employees' success and well-being. As a Customer Service Representative, you'll enjoy: - Competitive salary, industry-leading profit-sharing program, and general performance incentives. - 401(k) with generous company contributions of up to 9%. - Paid time off, including vacation, holidays, paid personal time, maternity and parental leave. - Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and lifestyle benefits. - Family care assistance through fertility assistance, surrogacy, and adoption assistance, lactation assistance, backed backup care, and programs that help loved ones in all stages. - Holistic Wellbeing programs to support physical, emotional, social, and economic health, including access to an employee assistance program offering assistance for you and everyone in your household, free financial coaching, and general reasserts supporting intellectual health. - Domestic and International space-available flight privileges for employees and eligible family members. - World-wide partnerships to engage in community service and innovative goals created to interest in sustainability and reducing our carbon footprint. - Recognition rewards and awards through the platform Unstoppable Together. - Business Resource Groups created to connect employees with non-traditional interests to promote inclusion, provide perspective, and help implement strategies. - Access to over 500 discounts, location of information economic savings, and voluntary benefits through Deltaperks, including car and hotel rentals and auto, home, and domestic dog insurance, legal services, and childcare.
Why Join arenaflex?
As a Customer Service Representative at arenaflex, you'll have the opportunity to: - Work from home, enjoying a flexible schedule and a comfortable work environment. - Develop your skills and knowledge in customer service, ticketing, and conflict resolution. - Be part of a dynamic team that's passionate about delivering exceptional service to our customers. - Enjoy a competitive salary and benefits package, including profit-sharing, 401(k) matching, and comprehensive health benefits. - Take advantage of our holistic Wellbeing programs, including employee assistance, financial coaching, and reasserts supporting intellectual health. - Participate in our Business Resource Groups, which promote inclusion, provide perspective, and help implement strategies. - Enjoy access to over 500 discounts, location of information economic savings, and voluntary benefits through Deltaperks.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Job! Apply for this job