Experienced Customer Service Representative – Fitness Programs (Remote, $15/hr)

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our members' expectations. As a Customer Service Representative in our Fitness department, you'll play a vital role in delivering top-notch support to our members who are seeking or utilizing our Fitness programs. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, empowering individuals to take control of their well-being. Our mission is to deliver exceptional customer experiences that foster trust, loyalty, and long-term relationships. As a remote Customer Service Representative, you'll be part of a talented team that's passionate about making a difference in the lives of our members.

Remote Worker Guidelines

As a remote Customer Service Representative, you'll work from the comfort of your own home, equipped with the latest technology and tools to ensure seamless communication with our members. To ensure success in this role, you'll need:

• A stable internet connection with a minimum download speed of 50 Mbps and upload speed of 10 Mbps
• A designated work area with minimal distractions
• A reliable and consistent network for video meetings and online interactions
• A computer, keyboard, and mouse to access our systems and tools

Responsibilities

As a Customer Service Representative in our Fitness department, your primary responsibilities will include:

• Receiving and responding to telephone calls from members, fitness clubs, and health plans in a professional, accurate, timely, and courteous manner
• Demonstrating knowledge and understanding of all arenaflex Fitness products and programs
• Ascertaining the nature of the call and recording information in the appropriate system
• Providing answers to member questions by following standard policies and procedures
• Coordinating collection of necessary information, including member co-pays or payments when necessary
• Forwarding documentation to the Research Team for follow-up if issues require additional action
• Researching unique questions using all available resources and referring difficult issues to your Supervisor for appropriate answers
• Handling all issues requiring additional action within the necessary timeframes
• Managing time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner
• Attending and participating in meetings to discuss issues and foster teamwork among department personnel
• Responding to requests from other arenaflex department personnel, contacting clubs and members as required
• Performing other duties as assigned
• Complying with all policies and standards

Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent
• 1 year of experience performing customer service duties
• Inbound call center experience is preferred
• Experience in healthcare is preferred
• Basic experience using Microsoft Office is required

Core Competencies

As a Customer Service Representative, you'll need to demonstrate:

• The ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Excellent customer service skills to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• The ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• The ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary work, with the ability to sit for long periods of time
• The ability to see, speak, and hear other personnel and/or objects
• The ability to communicate both in verbal and written form
• The ability to travel within and around the facility or Work from Home (WFH) environment
• The ability to use a telephone, computer keyboard, and mouse
• The ability to lift up to 10 lbs

Environmental Conditions

As a remote Customer Service Representative, you'll work in a Work from Home (WFH) environment.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to creating an inclusive and diverse work environment that values and respects all individuals. We welcome applications from qualified individuals with disabilities or disabled veterans.

Accommodations

If you're a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you're unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our talented team of Customer Service Representatives at arenaflex. Apply Now! Apply for this job