Field Customer Support Specialist (Collections) - Draper, UT

Join arenaflex, a leader in the Lease-To-Own space, as we continue to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life. With over 30,000+ retail partners and a growing presence, we are committed to innovation, integrity, and customer satisfaction. As a Field Customer Support Specialist (Collections), you will play a vital role in managing customer accounts and meeting arenaflex collections expectations by resolving past due accounts.

About arenaflex

At arenaflex, our mission is to provide accessible Lease-To-Own solutions that enhance the quality of life for individuals and families. We achieve this by being a leader in the Lease-To-Own space, offering customers the ability to acquire their dream products without the constraints of traditional financing. Our commitment to innovation, integrity, and customer satisfaction has made us the premier choice for leasing services, enriching the lives of our customers one lease at a time.

The Role

As a Field Customer Support Specialist (Collections), you will be responsible for managing customer accounts and meeting arenaflex collections expectations by resolving past due accounts. This role may utilize an arenaflex vehicle to complete customer home field visits and product returns in a manner consistent with arenaflex standards, policies, and procedures. You will work closely with the collections team to assist in resolving past due accounts, maintain accurate records of past due account activity, and complete customer field visits in a timely manner as assigned.

Key Responsibilities

* Coordinate with collections team to assist in resolving past due accounts

• Maintain accurate records of past due account activity
• Maintain accurate records of all field activity
• Complete customer field visits in a timely manner as assigned
• Complete customer product returns as scheduled
• Keep assigned vehicle(s) clean and maintained
• Follow all safety and product handling procedures
• Handle sensitive payment information securely

Job Requirements

* Must be at least 18 years of age

• High school diploma or GED
• Valid state driver's license and good driving record
• Excellent communication and customer service skills
• Ability to talk on the phone when needed
• Ability to lift and move heavy items
• Capable of using basic technology
• Proficiency in Microsoft Office Suite and other relevant software applications
• Ability to work independently and with others
• Organized, with time-management skills
• Past collections or door-to-door sales experience or familiarity with the leasing industry is preferred

Why Work For arenaflex?

* Award-Winning Culture

• Career Growth Opportunities
• Weekly Pay
• Bonus potential (based on performance)
• Full Benefits (Health, Dental, Vision), Life Insurance, LTD, STD, FSA, 401k, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Accident Insurance, Limited Purpose Plan, Identity Theft Protection Plan, Hospital Indemnity, Critical Illness
• PTO
• 401k Match
• Discounts from arenaflex partners
• FSA/HAS

Expected Hours of Work

This is a full-time position. The days and hours of operation are Monday through Sunday. The days and hours that you will actually work will vary, but will include evenings and weekends.

Physical Demands

The physical demands described here are representative of those that must be met by a coworker to successfully perform the essential functions of this job. While performing the duties of this job, the coworker is regularly required to talk and listen to coworkers and customers. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The coworker must frequently lift and/or move (push/pull) heavy items and merchandise. All coworkers are expected to adhere to all Company safety guidelines while meeting the physical demands of the job.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to ensuring that all employment decisions are made on a non-discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.

Apply Today!

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be a part of our mission to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life. Apply Job! Apply for this job