Advanced Associate, Test Center Support

Overview

Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning. Pearsonprovidesa range of education products and services to institutions, governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential. Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through theworld’smost comprehensive and secure network of test centers in more than 175 countries. The Capacity Planning function sits in the Operations department of Pearson VUE.The Associate Capacity Planning Analystroleis responsible for managing thethird party events process includingcreating schedule dataandenteringintothe testing system. The Associate Capacity Planning Analystis also responsible to ensure thatall client and candidate expectations are met. The role will act as an advisor to thethird party partners offering strategic capacity planning advice with the goal of increasing utilization and increased the volume of testing to the benefit of Pearson VUE and thethird party partners.

Key Responsibilities

• Above average attention to detail
• Influential and persuasive communication skills
• Effective time management and priority setting skills
• Excellent planning and multi-tasking skills
• Strong creativity andcomplexproblem solving skills
• Strong commitment to task and priorities
• Working knowledge of Microsoft Office Suite, especially Microsoft Excel
• Analytical skills with the ability to research and extract information.
• Highly influential with excellent conflict management skills.
• The ability to work to stretching targets and deadlines.
• A demonstrated ability to communicate clearly and concisely with both oral and written forms.
• Ability tooperatewithin the team concept effectively and foster a unified team spirit along with the ability to work alone.
• Be apprised of technologies and tools available
• Continual professional development.

Key Activities 80% Capacity Management

• Assist with annual and ongoing client event planning process.

Perform associated client data analysis.

• Identify sites to deliver events
• Foster relationships with test delivery partners in order tobuild long term mutually beneficial improvements
• Search out areas to focus the team’s experience and knowledge with a view to making the most impact
• Provide guidance to partners toassistthem to increaseefficiencyand throughput
• Manage test cent reschedules and blocks to ensure events are processed correctly
• Create andmaintaindocumentationof all team tools and processes
• Assist with the development and continuous improvement of the event testing systems and processes
• Participate inlong and short termevent planning,scheduling and blocking projects

10% Data Analysis and Reporting Management

• Work with Program Managers todeterminethe needs of clients for reports andassistthem in providing information ordeterminerequirements for any enhancements.
• Coordinate team projects for client and site analysis.

Provide Program Managers and Regional Test Center Managers with summary of information and status or communicate changes.

• Determine and adjust testing centre schedules forevents and communicate with partners

10% Other duties as assigned Essential Experience & Qualifications

• Attention to detail
• Organized
• Above-average written and oral skills
• Influence and persuasion communication
• Awareness to quality and accuracy
• Commitment
• Independent worker
• Self-starter
• Planning, prioritizing and goal setting
• Teamworkingskills
• Ability to problem-solve andutilizeanalytical & critical thinking
• Multi-tasking
• Working knowledge of Microsoft Excel, and similar software packages and tools.

Desirable Experience & Qualifications

• Knowledge of Pearson VUE and systemsandworking knowledge of programming methodologies.
• Thorough knowledge and demonstrable understanding of theend to endcapacitymanagement and planning process

Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected under law. We actively seek qualified candidates who are… Apply tot his job Apply To this Job