System Integrity Specialist
About the position You’re naturally outgoing, detail-oriented, and unapologetically persistent. The people who thrive here can zoom in on the tiny details, then zoom out and keep the bigger picture moving. If you can juggle priorities while building real customer trust, you’ll fit right in at Encore. Externally, this role is often called an Inside Sales Specialist. Internally, we call it a System Integrity Specialist, because that’s exactly what you’re protecting. You’ll help customers stay safe and code-compliant by identifying fire alarm deficiencies and guiding them to the right repair solutions. Let’s be clear, this is not your typical inside sales job. Roughly 70% of your time is office-based: reviewing inspection results, building accurate quotes and proposals, and communicating with customers by phone and email. The other 30% is in the field: meeting customers, surveying life safety systems, building rapport, and making sure recommendations are accurate and compliant. You’ll be paired with an outside sales executive and become a key point of contact for your accounts. You’ll advocate for the customer, clarify scope, coordinate next steps, and keep projects moving, so systems stay up to code.
Responsibilities
- Review inspection reports and deficiency documentation tied to fire alarm systems.
- Prepare and send quotes and proposals for repairs and maintenance contracts.
- Communicate clearly with customers by phone and email scope, scheduling, next steps, renewals.
- Track renewals, follow-ups, and proposal activity, keeping documentation accurate and organized.
- Collaborate with internal teams, including Operations, to move work from quote to completion.
- Visit customer sites to survey systems and support accurate quoting.
Requirements
- Prior technical experience with fire alarm systems
- Sales experience beyond retail or hospitality, or strong transferable customer-facing experience
- Strong organization, attention to detail, and follow-through
- Willingness to commit to a technical learning curve and structured training
- Comfort using Microsoft Outlook, Word, and Excel
- Openness to learning ServiceTrade, HubSpot, and other tools
- A people-first mindset and clear communication style
- Ability to work independently while knowing when to ask the right questions
Nice-to-haves
- You have experience translating inspection findings into repair scopes customers understand.
- You have experience selling service work, repairs, or maintenance agreements.
- You have experience coordinating multiple stakeholders to keep repairs moving fast.
- You have experience in construction, trade, or life safety environments.
Benefits
- Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. Expected salary ranges between $70,000 - $90,000 per year.
- Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
- Flexible Dress Code : Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective , not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
- People-Focused Culture : We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
- Tools for Success: Access to leading-edge web-based productivity tools.
- Health and Wellness : Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
- Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
- Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.
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