Experienced Customer Service Parcel Specialist – In-Center Parcel Management and Customer Experience Expert

At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to our clients. As a Customer Service Parcel Specialist, you'll play a vital role in our in-center parcel management operation, ensuring seamless coordination of inbound and outbound packages while providing top-notch customer service. If you're a highly organized, customer-focused individual with excellent communication skills, we want to hear from you.

About arenaflex

arenaflex is a leading provider of business solutions and services, dedicated to helping our clients succeed in a rapidly changing world. With a strong focus on quality, innovation, and customer satisfaction, we strive to deliver market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Customer Service Parcel Specialist, you'll be responsible for coordinating the inbound and outbound package activities of our in-center parcel management operation. You'll work closely with customers, vendors, and team members to ensure timely and efficient package delivery, while providing exceptional customer service and support. This is a dynamic role that requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

* Coordinate the inbound and outbound package activities of our in-center parcel management operation, including receiving, processing, staging, and delivering packages

• Maintain accurate records of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
• Utilize proprietary software and equipment to execute necessary job functions, including mobile equipment assigned on a daily basis
• Provide customer service, including anticipating customer needs, suggesting alternatives, and problem-solving, with a minimum amount of supervision
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Utilize pallet jacks and other large package handling equipment, as needed
• Follow all Equipment Safety and Package Security guidelines
• Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Offer assistance to customers by suggesting appropriate shipping methods, maintaining inventory of shipping supplies, and setting priorities of customer requests
• Use sound judgment to resolve customer service issues or refunds, and employ investigative research for mis-labeled packages
• Troubleshoot routine equipment problems and may provide leadership on assigned shifts, directing the work of other team members
• Perform multiple tasks at the same time, follow instructions of supervisors, and assist other team members in performing center functions
• Collate, sort, and organize communications and other forms of information provided by customers and the venue
• Assist in the training of center team members, operate the point of sale terminal (POS) ensuring package handling fees are collected, and perform daily close-out procedures on POS
• May assist team members in goal setting and skill development, perform administrative duties, including bidding, ordering supplies, and inventory control
• May operate photocopy, binding, and other business center equipment, take customer orders, give pricing information, perform consultative selling, and explain the benefits of digital printing technology to customers
• May pick-up and deliver customer orders, follow copying protocol (copyright law, confidentiality, and careful handling of original documents), and prepare bank deposit slips

Essential Qualifications and Requirements

* High School Diploma or equivalent education required

• Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
• Proven strong organization and planning skills
• Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment
• High integrity individuals who present a professional image through effective written and verbal communication skills
• Excellent team-building and collaborative skills, ability to develop strong customer relationships
• Strong problem-solving skills
• Ability to accurately translate and record information into electronic tracking systems with 100% accuracy
• Proficiency with computer systems and ability to learn new software applications quickly
• Ability to pass an OSHA certification for any equipment in the center calling for such certification
• Ability to move 75 pounds unassisted and maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
• Physical stamina to walk up to 10 miles per shift

Preferred Qualifications

* Previous experience in a customer service or parcel management role

• Knowledge of proprietary software and equipment used in the parcel management operation
• Experience working in a fast-paced environment with minimal supervision
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment and provide leadership on assigned shifts

Work Environment and Culture

arenaflex is committed to providing a positive and inclusive work environment that supports the growth and development of our team members. Our culture is built on a foundation of quality, innovation, and customer satisfaction, and we strive to deliver exceptional experiences to our customers every day. As a Customer Service Parcel Specialist, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding customer service and support.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to our team members' well-being and success. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also offer opportunities for professional development and growth, including training and education programs, mentorship, and career advancement opportunities.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and discussing this exciting opportunity with you.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [insert contact information].

Fair Chance Hiring

arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. Apply for this job