Experienced Member Services Representative – Payments and Digital Strategy Team

Join the arenaflex family and embark on a journey of endless possibilities, both in and out of the workplace. As a Member Services Representative on the Payments and Digital Strategy team at arenaflex Credit Union, you'll be at the forefront of innovative solutions, working with a talented team to deliver exceptional customer experiences. With a dynamic work environment that fosters growth and development, you'll have the opportunity to expand your skills, advance your career, and enjoy a healthy work-life balance.

Why You'll Love This Role

As a Member Services Representative, you'll be responsible for daily tasks related to check processing, item processing, direct deposits, and wire transfers at arenaflex Credit Union. You'll work closely with various departments, vendors, and institutions to ensure seamless operations and exceptional customer service.

Key Responsibilities

* Complete data access and balancing tasks

• Coordinate item returns with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
• Work member cases/assignments as assigned
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for timely and accurate processing of international and domestic wire transfer requests
• Research and verify incoming and outgoing wire transfer information
• Communicate with vendors to process wire transfers
• Understand and be familiar with outgoing and incoming wire transfer laws
• Deposit check returns, review member returned checks on draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

All You'll Need for Success

* Minimum Qualifications: + High school degree or GED + Intermediate Excel and Word experience

• Preferred Qualifications:

+ Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires

• Skills, Licenses & Certifications:

+ Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through work experience with the software or education and hands-on use of the software + Ability to work prolonged hours in aid of business needs + Ability to exercise excellent customer service skills + Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team + Ability to perform mathematical calculations and review data + Ability to effectively prioritize work and meet time limits under high volume pressure + Ability to cross-train and perform any position assigned within the department + Ability to interact professionally with all personnel and members + Ability to work independently and with minimum supervision + Ability to self-motivate with strong employer skills and ability for interest to detail + Ability to effectively prioritize work and meet time limits + Ability to maintain excellent performance and attendance + Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What You'll Get

As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:

• Travel Perks: Ready to explore the world? You, your family, and friends can access 365 destinations on over 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other fantastic benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join the arenaflex Family

At arenaflex, we're committed to creating a dynamic work environment that fosters growth, development, and inclusivity. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global community.

Apply Now

Ready to embark on a journey of endless possibilities? Apply now to join the arenaflex team and become a part of our dynamic Payments and Digital Strategy team. Apply for this job