Experienced Customer Service Specialist (Order Management) – Blood Product and Pharmaceutical Logistics
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex, a leading humanitarian organization dedicated to making a difference in the lives of millions. As an Experienced Customer Service Specialist (Order Management), you will play a vital role in ensuring the successful and economic shipment of orders, providing top-notch customer service, and supporting the growth and development of our volunteers.
About arenaflex
arenaflex is a global humanitarian network that has been a beacon of hope for over 150 years. Our mission is to prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. With a presence in over 100 countries, we are the largest humanitarian organization in the world, touching the lives of millions every year. Our team is comprised of dedicated individuals who share a common goal: to make a difference in the world.
Why Join arenaflex?
When you join arenaflex, you become part of a movement that matters. You will have the opportunity to grow your career within a dynamic and supportive team, aligned with a mission that is bigger than all of us. Our comprehensive benefits package includes:
- Competitive compensation and benefits
- Opportunities for career growth and development
- A supportive and inclusive work environment
- Recognition and rewards for outstanding performance
- The chance to make a real difference in the lives of others
Job Summary
As an Experienced Customer Service Specialist (Order Management), you will be responsible for fulfilling routine orders of blood products, providing exceptional customer service, and ensuring the successful and economic shipment of orders. You will work closely with hospital customers to provide regular product/service information, make follow-up calls, and resolve any issues that may arise. Your attention to detail, excellent communication skills, and ability to multitask will be essential in ensuring that our customers receive the best possible service.
Key Responsibilities
* Receive and fulfill routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies
- Work with and maintain data, tools, or computer programs to facilitate management and monitoring of product and service information
- Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers
- Provide customer service to clients by proactively communicating with hospital customers to provide regular product/service information and making follow-up calls if product needs cannot be met as expected
- Determine the most economical method of transportation for hospital shipments and investigate and resolve hospital shipment problems
- Receive and investigate customer concerns and complete customer concerns documentation accurately and on time
- Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures
Qualifications
* High school or equivalent required
- Minimum one year of related experience or equivalent combination of education and related experience required
- Progressive experience in a dynamic, multi-task operational environment preferred
- Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred
- Excellent oral and written communication skills
- Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer)
- Must have excellent organizational skills, be able to handle multiple priorities effectively
- Problem-solving and analytical skills
- Working knowledge of computers
Travel
Some business travel may be required.
Benefits
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on type of job and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with up to 6% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
How to Apply
If you are a customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply Job!
Equal Opportunity Employer
arenaflex is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
AmeriCorps and Employers of National Service
arenaflex is proud to be an EONS partner and share our employment opportunities with the network of organizations. If you are a national service alumni, we encourage you to apply for this opportunity.
Volunteer Opportunities
If you are interested in volunteering with arenaflex, please visit our website to learn more about our most-needed volunteer positions.
EEOC Summary of Rights
To view the EEOC Summary of Rights, click here: Summary of Rights Apply for this job