Experienced Administrative Assistant / Customer Service Representative – HVAC Industry Support

At arenaflex, we're dedicated to providing top-notch plumbing, heating, and air conditioning services to our valued customers in the Newburgh, NY area. As a full-time Administrative Assistant/Customer Service Representative, you'll play a vital role in ensuring the smooth operation of our administrative tasks while delivering exceptional customer service. If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is an award-winning, BBB-accredited company that has built a reputation for providing first-class plumbing, heating, and air conditioning services. Our commitment to transparency, honesty, and exceptional customer service has earned us a loyal customer base and a team of dedicated employees who share our values. As a member of our team, you'll be part of a dynamic and supportive environment that prioritizes employee growth and development.

Key Responsibilities

As an Administrative Assistant/Customer Service Representative, your primary responsibilities will include:

• Providing exceptional customer service to our clients, both in-person and over the phone
• Managing administrative tasks, such as permits, accounting, and rebates
• Interacting with vendors and building strong relationships to ensure seamless operations
• Maintaining accurate records and data entry
• Assisting with office operations, including answering phones, responding to emails, and performing other administrative duties as needed
• Collaborating with our team to achieve our goals and objectives
• Participating in ongoing training and development programs to enhance your skills and knowledge

Essential Qualifications

To be successful in this role, you'll need to possess:

• A strong customer service background, with a focus on delivering exceptional experiences
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects
• A high school diploma or equivalent, with some college coursework or a degree in a related field preferred
• A valid driver's license and reliable transportation
• Ability to work in a fast-paced environment and adapt to changing priorities

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience in the HVAC industry or a related field
• Knowledge of plumbing, heating, and air conditioning systems
• Familiarity with office software, including Microsoft Office and Google Suite
• Experience with customer relationship management (CRM) software
• Bilingual or multilingual skills

Skills and Competencies

To succeed in this role, you'll need to demonstrate:

• Strong problem-solving and critical thinking skills
• Excellent time management and prioritization skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Flexibility and adaptability in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills and knowledge. As an Administrative Assistant/Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for advancement and career growth within the company
• A supportive and collaborative work environment that encourages open communication and feedback
• A comprehensive benefits package, including medical, dental, vision, and 401(k) plans
• Paid time off (PTO) and holidays
• Reimbursements for expenses and professional development
• Access to a financial advisor for personalized financial planning

Work Environment and Company Culture

arenaflex is proud to offer a positive and supportive work environment that prioritizes employee well-being and satisfaction. Our company culture is built on the following values:

• Respect: We treat each other with kindness, dignity, and respect.
• Teamwork: We work together to achieve our goals and objectives.
• Integrity: We operate with honesty, transparency, and accountability.
• Excellence: We strive for excellence in everything we do.
• Innovation: We encourage creativity, innovation, and continuous improvement.

Compensation and Benefits

As an Administrative Assistant/Customer Service Representative, you'll earn a competitive wage of $18 - $22/hour, depending on qualifications and experience. In addition to your hourly wage, you'll receive a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and holidays
• Reimbursements for expenses and professional development
• Access to a financial advisor for personalized financial planning

How to Apply

If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to meet our next team member!

Location

arenaflex is located at 12550 in the Newburgh, NY area. We're easily accessible by car and public transportation, making it easy to get to work and enjoy the surrounding community.

Apply Now

Don't miss out on this opportunity to join our dynamic team and contribute to our mission of providing exceptional customer service and support. Apply now to become an Administrative Assistant/Customer Service Representative at arenaflex! Apply for this job