Experienced Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, arenaflex

As a leading healthcare provider, arenaflex is revolutionizing the primary care experience by delivering high-quality care and service to our patients. We're seeking a passionate and innovative problem-solver to join our team as a Customer Service Specialist in Healthcare Billing, Revenue Cycle Management. This role is a crucial part of our mission to empower patients and make healthcare more accessible and less complicated.

About arenaflex

arenaflex is a cutting-edge healthcare organization that combines innovative technology with a patient-centered approach to deliver exceptional care. Our team is dedicated to making a positive impact on the lives of our patients, and we're committed to creating a diverse and inclusive workplace that values leadership, continuous improvement, and patient satisfaction.

A Day in the Life

As a Customer Service Specialist in Healthcare Billing, Revenue Cycle Management, you'll be the first point of contact for patients regarding their medical bills, insurance claims, and payment inquiries. Your daily activities will include: - Handling inbound calls from patients with billing-related questions and concerns - Reviewing patient accounts, processing payments, and explaining EOBs (Explanation of Benefits) - Coordinating with internal stakeholders, such as medical billing specialists, insurance verification teams, and healthcare providers, to resolve billing discrepancies - Solving problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion - Regular communication with insurance companies to verify benefits and claim status - Documenting all interactions in the electronic health record system and following up on pending issues

Key Responsibilities

- Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs, including insurance, billing, medical records, authorizations, and referrals - Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions - Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and maintain service level agreements in response time to admins and patients - Assist admins with our member's billing needs via arenaflex's tasking system to provide the best customer service - Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy - Master arenaflex's technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work - Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent & stat patient needs

Essential Qualifications

- 2+ years of customer service experience in a call center environment - 1+ years of experience in medical billing, insurance claims, or healthcare revenue cycle - Demonstrated proficiency in Microsoft Office Suite - Experience using electronic health records (EHR) or customer relationship management (CRM) systems - Knowledge of HIPAA compliance and healthcare privacy regulations - High school diploma or equivalent

Preferred Qualifications

- Spanish-speaking - Ability to work various shifts - Strong problem-solving and documentation skills - Ability to type 45+ WPM while maintaining accuracy

Work Environment and Culture

arenaflex is committed to creating a diverse and inclusive workplace that values leadership, continuous improvement, and patient satisfaction. Our team is dedicated to making a positive impact on the lives of our patients, and we're passionate about delivering exceptional care. We offer a dynamic and supportive work environment, with opportunities for growth and development.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a base salary range of $41,600/year in our lowest geographic market up to $45,760/year in our highest geographic market. In addition to a full range of medical, financial, and/or other benefits, we offer equity, sign-on payments, and other forms of compensation as part of a total compensation package.

How to Apply

If you're passionate about delivering exceptional care and making a positive impact on the lives of our patients, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application and join our team at arenaflex.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace that values leadership, continuous improvement, and patient satisfaction. Apply for this job