Consultant, Learning & Performance

About the position If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This Consultant, Learning & Performance role will support our Agribusiness Risk Management Services team. Preferred candidates will be based in Des Moines and work in a hybrid schedule from the Des Moines office; however, qualified remote candidates will also be considered. Additional Responsibilities Include: Leading the design, delivery, and continuous improvement of the Risk Management Services Installation Program Partnering with leaders and subject matter experts to identify training needs and close skill or performance gaps related to risk management Creating, updating, and maintaining internal learning resources, including job aids, SOPs, guides, bulletins, and checklists Experience or knowledge in risk management, agribusiness, insurance, or safety is preferred but not required. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program . #LI-TH1 Job Description Summary We take pride in the services we provide and value the relationships we develop to support business units achieving their objectives. Our goal is to be the most trusted, innovative and agile learning and development organization; delivering solutions that build confidence and drive performance. If you are adaptable, a problem solver, enjoy making a difference by helping people and are driven by your creative energy to share knowledge with others we want to hear from you! As a Consultant, you'll provide advanced level consultation and/or delivery of Learning & Performance training for associate and management groups across the company. You'll work on and lead the design and development of whole systems solutions. We'll count on you to identify ideal and actual performance required to meet business needs and guide management in taking action that moves performance toward ideal.

Responsibilities

• Conducts technical, professional and management training and programs including, developmental or interactive skills training to entry through advanced-level associates.
• Identifies, sources and schedules delivery resources for identified Learning & Performance needs.
• Evaluates the effectiveness of performance solutions against established metrics and return on investment expectations in meeting organization's plans, goals and strategies.
• Provides assistance or feedback in the design of evaluation tools.
• Designs and develops learning solutions to meet identified performance gaps for all levels of associates and management.
• May identify and source or partner with technical or third party resources to ensure appropriate design and development solution.
• Partners and consults with business leaders to analyze performance gaps.
• Performs need analysis to determine performance gap solutions consistent with business needs, learning department goals and corporate strategies.
• Markets department resources and communicates programs to promote services, products and curriculum.
• Partners and influences business units value perception and utilization of services.
• Identifies, schedules and prepares subject matter authorities or other identified resources to develop, evaluate and deliver learning solutions within budget.
• Creates forecast and estimates of project costs.
• Leads Learning & Performance related projects which may include skill based assignment, customer service training initiatives and team effectiveness.
• May perform other responsibilities as assigned.

Requirements

• Undergraduate degree preferred with emphasis in business, education, psychology or related subject area desired Advanced studies in instructional technology, management, organization development or the behavioral science.
• Typically, eight or more years proven experience in learning and development, organizational development/effectiveness, and in internal and external consulting.
• Strong instructional design, skill assessment, measurement methodology, needs assessment, change management and facilitation experience required.
• Proven knowledge of consulting practices, organization interventions, facilitation, needs analysis, team building, and the design and delivery of leadership, professional and technical courses.
• Strong presentation, written and verbal communication skills and the ability to relate to and explain complex technical concepts.
• Comfortable around business leaders.
• Ability to learn on the fly, negotiate and problem solve to resolution.
• Strategic agility and able to deal with ambiguity and influence without authority.
• Strong interpersonal savvy and business acuity required.

Nice-to-haves

• Professional certification, such as the Certified Professional in Learning and Performance (CPLP), strongly preferred.
• In some business units, there may be additional regulatory requirements for specific certifications, e.g., FINRA series in Nationwide Financial or progress toward technical designation, such as CPCU or equivalent designation.
• Associates must acquire all required federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.
• Technical insurance industry experience desired in addition to professional learning and development experience.
• Experience or knowledge in risk management, agribusiness, insurance, or safety is preferred but not required.

Benefits

• medical/dental/vision
• life insurance
• short and long term disability coverage
• paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• company-paid pension plan
• business casual attire

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