Experienced Customer Service Associate – Amazon Locker+ Returns and Pickup Specialist

Join arenaflex's dynamic team and become a key player in delivering exceptional customer experiences at our Locker+ retail locations. Are you a people person with a passion for delivering top-notch customer service? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Associate to join our team at our Locker+ retail locations. As a Customer Service Associate, you will play a vital role in making the return and pickup of packages convenient for our customers. You will be the face of arenaflex, connecting personally with our customers and uplifting their lives – even if for just a few moments.

About arenaflex

arenaflex is a leading e-commerce company that is revolutionizing the way people shop and interact with our brand. We are committed to delivering exceptional customer experiences and making a positive impact in the communities we serve. Our team is passionate about innovation, customer obsession, and operational excellence. We are proud to be a part of a company that values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all.

Key Responsibilities

As a Customer Service Associate at our Locker+ retail locations, you will be responsible for:

• Receiving, picking, and stowing customer orders, processing returns, and preparing for delivery
• Assisting customers with questions and concerns, providing solutions and resolving issues
• Maintaining a clean, safe, and organized workspace, adhering to safety guidelines and protocols
• Managing responsibilities for a Locker+ location, including opening and closing the site
• Using technology, such as smartphones and handheld devices, to sort, scan, and prepare orders
• Receiving truck deliveries and ensuring timely processing of packages

Physical Demands and Requirements

* Perform physical labor, including lifting up to 49 pounds, with or without reasonable accommodation

• Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
• Use carts, dollies, hand trucks, and other gear to move items around
• Go up and down stairs (where applicable)
• Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m., with schedules varying week to week

What it's like to work at arenaflex

* Safety: Your safety is our top priority, and we provide a safe working environment.

• Surroundings: You'll be working behind a counter, interacting with customers, and may be located in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse.
• Activity: You'll be on your feet for the majority of your shift, helping customers and sorting packages.
• Temperature: Our Locker+ locations are in comfortable, climate-controlled environments.
• Noise level: Sound levels are minimal, similar to what you'd expect in a grocery store.
• Dress code: Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required, and protective safety footwear are required in select business units.

Why you'll love working at arenaflex

* We offer jobs that fit any lifestyle, state-of-the-art workplaces, and teams that support and listen to our associates.

• Our jobs are nearby, with great pay, and offer work-life balance.
• Schedule flexibility: Ideal for someone looking for a part-time role, with flexible schedules and the ability to work at least 4 hours and up to 20 hours per week.
• Shift options: Shifts follow various operating business hours, with average shift times of 3-4 hours and the option to choose shifts from your mobile device.
• Anytime Pay: You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).

Our workplace is unlike any other

* State-of-the-art facilities: We have modern warehouses that are clean and well-organized.

• Safety: Your safety is important to us, and we provide protective gear and safety tips daily.
• Culture: Be part of an inclusive workplace that offers a variety of employee support programs and resource groups.
• Team environment: Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world.
• New skills: Depending on the role and location, you'll learn how to use the latest arenaflex technology, including handheld devices and robotics.

Our company supports your goals

* Benefits: Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.

• Career advancement: We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups.

Requirements

* Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines in English.

How to get started

* You can begin by applying above. If you need help with your application, you can start with our step-by-step guide.

• If you have questions regarding the hiring process, please visit our support landing page.
• If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us by phone at 888-435-9287, Monday through Friday, between 6 a.m. and 4 p.m. PT.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Apply for this job