Experienced Healthcare Customer Service Representative – Tennessee Residents Only

Join arenaflex, a global leader in digital business services, and become a key contributor to our mission of making people's lives simpler, faster, and safer. At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Healthcare Customer Service Representative, you'll play a vital role in providing top-notch support to our clients' customers, helping them navigate complex healthcare issues and find innovative solutions. If you're a motivated and empathetic individual with a passion for delivering exceptional customer service, we want to hear from you!

About arenaflex

arenaflex is a global, digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're committed to creating a workplace that's conducive to happiness and a healthy work-life balance, where everyone feels welcome and valued.

Benefits of Working with arenaflex

• Paid Training: Get the skills and knowledge you need to succeed in your role

• Competitive Wages: Earn a salary that reflects your value to our team
• Full Benefits: Enjoy comprehensive benefits, including medical, dental, vision, 401(k), and more
• Paid Time Off: Take breaks and recharge with paid time off
• Employee Wellness and Engagement Programs: Stay healthy and engaged with our employee wellness and engagement programs

Teleperformance and You

At arenaflex, we believe that our employees are the key to our success. We're committed to creating a workplace that's collaborative, engaging, and inclusive. As a Healthcare Customer Service Representative, you'll have the opportunity to interact with people from all walks of life, and no two days will be the same. You'll work in a virtual team environment, using your skills and expertise to resolve customer inquiries and find innovative solutions.

Responsibilities

As a Healthcare Customer Service Representative, your responsibilities will include:

• Connecting with customers: Respond to customer inquiries via phone, email, chat, and social media
• Resolving issues: Calmly attempt to resolve and de-escalate any issues that arise
• Escalating interactions: Escalate interactions when necessary and appropriate
• Tracking call information: Track all call-related information for auditing and reporting purposes
• Providing feedback: Provide feedback on call issues
• Upselling: Upsell if required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you'll need:

• Ability to work remotely: Work in a virtual team environment
• Customer service experience: 6 months of customer service experience preferred
• Age: Be at least 18 years old
• Typing speed: Type 25 wpm
• Education: High School Graduate or GED
• Computer skills: Comfort with desktop computer systems and Windows operating systems
• Communication skills: Proven oral and written communication skills
• Problem-solving skills: Logical problem-solving skills
• Organization and work prioritization skills: Ability to prioritize tasks and manage your time effectively

Work from Home Requirements

To work from home, you'll need:

• Internet connection: A minimum subscribed download rate of 25.0 MBPS and a minimum subscribed upload rate of 10.0 MBPS
• ISP: An ISP with no packet loss and a ping under 30MS
• Proof of internet speed: Proof of internet speed required
• Clean and quiet workspace: A clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's inclusive and diverse, where everyone feels welcome and valued.

arenaflex is an Equal Opportunity Employer

We're an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background or experience.

How to Apply

To apply for this role, please create a profile, apply to the position, and take the assessments using the link below: https://careersus-arenaflex.icims.com/jobs/63490/healthcare-customer-service-representative---remote/job?mode=view Job Type: Full-time Pay: $14.75 per hour Expected hours: 40 per week Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Location:

• Tennessee (Required)

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