Experienced Equipment Services Coordinator/Customer Service Representative – Logistics and Operations
At arenaflex, we are seeking an exceptional Equipment Services Coordinator/Customer Service Representative to join our dynamic team. As a key member of our logistics and operations department, you will play a vital role in ensuring the effective and efficient scheduling of our technicians, providing exceptional customer service, and driving organizational efficiency.
About arenaflex
arenaflex is a leading provider of innovative solutions and services to the beverage industry. With a strong commitment to excellence and customer satisfaction, we strive to deliver exceptional results and exceed our customers' expectations. Our team is passionate about what we do, and we are looking for like-minded individuals to join our journey.
Job Summary
The Senior Equipment Services Logistics Coordinator/Customer Service Representative will be responsible for coordinating daily activities for 15+ technicians, interfacing with Field Service Supervisors, customers, and sales teams, and identifying gaps in schedules and providing input on technician capacity. This role requires strong organizational skills, the ability to multi-task against various deadlines, and proficiency in system application and navigation using multiple screens.
Key Responsibilities
* Schedule and coordinate daily activities for 15+ technicians, ensuring efficient use of resources and adherence to service level agreements
- Interface directly with Field Service Supervisors, customers, and sales teams to resolve scheduling exceptions and provide exceptional customer service
- Identify gaps in schedules and provide input on technician capacity, including overtime when necessary due to backlog volume spikes
- Find solutions to scheduling exceptions and collaborate with various teams, including Field Service Supervisors, Team Managers, and other coordinators
- Work in SAP to support service activities and manage parts ordering, including identifying service calls that require parts ordering, performing market searches, processing purchase orders, and tracking parts
- Handle project-related work such as inventory support, planning for large order requests from sales, and processing returns
- Ensure timely completion of service calls in accordance with service level agreements, researching and resolving ticket scheduling issues using complex systems
- Monitor and respond to incoming requests and emails related to special projects
- Participate in strategic initiatives to drive organizational efficiency and improve processes
Requirements
* High school diploma or GED required
- 1 to 2 years of experience in customer service or logistics/transportation
- Strong organizational skills and ability to multi-task against various deadlines
- Advanced communication skills, both verbal and written
- Intermediate skills in Microsoft applications
Nice-to-Haves
* Experience in the beverage industry is preferred
- Familiarity with SAP or similar applications
Benefits
* Comprehensive health insurance package
- Dental insurance
- 401(k) plan with company matching
- Paid time off
- Vision insurance
- Life insurance
- Opportunities for career growth and professional development
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction. Our team is passionate about what we do, and we strive to create a positive and inclusive work culture that supports the growth and development of our employees. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are committed to excellence and customer satisfaction.
How to Apply
If you are a motivated and organized individual with a passion for customer service and logistics, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for career growth and development. Apply for this job