Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology and provide exceptional customer experiences. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our users, and being part of a dynamic team that's passionate about innovation and customer satisfaction.

About arenaflex

arenaflex is a leading provider of cutting-edge technology solutions, dedicated to empowering individuals and organizations to achieve their full potential. Our team of experts is committed to delivering exceptional products and services that make a real difference in people's lives. As a Service Desk Specialist/Live Chat Agent, you'll be part of a collaborative and fast-paced environment that's always pushing the boundaries of what's possible.

Job Summary

We're seeking an experienced and tech-savvy individual to join our team as a Service Desk Specialist/Live Chat Agent. In this role, you'll provide critical assistance to our users, troubleshoot issues, and resolve problems in a timely and efficient manner. If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:

• Providing Tier I support and customer assistance for our myColorado mobile application, ensuring that users receive prompt and effective help whenever they need it.
• Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems, using your technical expertise and analytical skills to identify and fix issues.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
• Employing Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and resolved in a timely manner.
• Collaborating with our development team to identify and resolve technical issues, providing feedback and insights to improve our products and services.
• Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.

Minimum Qualifications

To be considered for this role, you must meet the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We understand that everyone's career path is unique, and we're open to considering substitutions for the required education and experience. If you have:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we're particularly interested in candidates with:

• Jira experience and knowledge of Agile and Scrum methodology.
• ITIL Certification and government work experience.
• Familiarity with Apple and Google Play Store, as well as the use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Environment and Company Culture

As a Service Desk Specialist/Live Chat Agent, you'll be working in a fast-paced, dynamic environment that's always pushing the boundaries of what's possible. Our team is passionate about innovation, customer satisfaction, and making a real difference in people's lives. We're committed to providing a supportive and inclusive work environment that encourages collaboration, creativity, and growth.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Service Desk Specialist/Live Chat Agent, you'll have access to ongoing training and professional development opportunities, including:

• Regular training sessions and workshops to stay up-to-date with the latest technologies and industry trends.
• Opportunities to participate in cross-functional projects and collaborate with our development team.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Compensation, Perks, and Benefits

As a Service Desk Specialist/Live Chat Agent, you'll receive a competitive salary, as well as a range of benefits and perks, including:

• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment that encourages collaboration, creativity, and innovation.

How to Apply

If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. Apply for this job