Process Risk & Controls Manager

About the position The Process Risk & Controls Manager will lead a team of two professionals to design, develop and implement a best-in-class risk and control framework that will support and strengthen the Chicago Housing Authority’s operational landscape. To this end, the role will shape and oversee the Chicago Housing Authority’s governance strategy, champion internal controls as a means optimizing business operations, and execute a process to identify and address control gaps with meaningful solutions. The Process & Controls function will ensure that all CHA processes are documented in a standardized format and evaluated for risk and adequacy of internal controls. It will serve as a platform for business process improvement, personnel training, and supporting internal and external audit fieldwork. The ideal candidate will possess strong analytical and relationship-building skills, with a solid understanding of risk, controls and business process design.

Responsibilities

• Design, implement and execute a holistic process that partners with CHA leadership to document all key CHA processes, assess the inherent process risks, and document the internal controls necessary to mitigate those risks.
• Conduct regular risk assessments to identify weaknesses in controls and recommend appropriate measures to strengthen the internal control environment.
• Perform regular assessments to identify vulnerabilities in existing controls and evaluate the potential impact on the organization.
• Collaborate with CHA leadership to create, review, and update policies and procedures related to their respective processes and ensure compliance with relevant laws, regulations, and internal policies to minimize legal or regulatory risks. Prepare and present compliance reports to senior management.
• Liaise with external and internal audit teams who assess the adequacy and effectiveness of CHA internal controls, and ensure audit observations are addressed in a timely manner by the applicable process owners.
• Develop training programs and materials that promote a culture of business process optimization, strong financial stewardship, and successful attainment of strategic and operational objectives.
• Work closely with cross-functional teams, including finance, operations, and IT, to integrate internal control practices into organizational processes.
• Keep abreast of best practices in risk management, HUD and industry standards, and changing laws and regulations.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• Six (6) years of relevant experience in risk management, internal controls & compliance, and/or auditing.
• Strong knowledge of regulatory requirements and controls frameworks (e.g., SOX, ISO, GAAP, COSO, ITIL).
• Excellent interpersonal, analytical and problem-solving skills.
• Proficiency in Microsoft Excel (data analysis, pivot tables, V lookups, etc.), Visio (or other process mapping software), and MS Word.
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.

Nice-to-haves

• Master’s degree or relevant certification (e.g., CPA, CIA, CISA) is preferred.

Benefits

• Vacation, Sick and Personal, competitive PTO package
• Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Insurance
• Long-Term Care Insurance
• Pet Insurance
• Parking Transit
• Prepaid Legal Services
• Brightstar 529 College Savings Plan
• Identity Theft Protection
• Hospital Indemnity Insurance
• Voluntary Critical Illness Insurance
• Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
• Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
• Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.

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