Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, arenaflex

Transforming Healthcare through Exceptional Patient Support

At arenaflex, we're revolutionizing the primary care experience by delivering high-quality care and service to our patients. As a Customer Service Specialist in our Healthcare Billing and Revenue Cycle Management team, you'll play a vital role in ensuring patient satisfaction and maintaining clear communication regarding financial matters. If you're passionate about helping people and driven to cultivate change in healthcare, we'd love to connect.

A Day in the Life

As a Customer Service Specialist, you'll handle inbound calls from arenaflex patients regarding their medical bills, insurance claims, and payment inquiries. Your daily activities will include reviewing patient accounts, processing payments, explaining EOBs (Explanations of Benefits), and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. You'll also document all interactions in the electronic health record system and follow up on pending issues.

Key Responsibilities

* Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using the CI CARE framework in all interactions to ensure a positive experience.

• Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
• Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support arenaflex's efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.
• Assist admins with our member's billing needs via 1Life's tasking system to provide the best customer service.
• Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
• Master our technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting all in-office providers with urgent & stat patient needs.

About the Team

arenaflex's call center team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.

Basic Qualifications

* 2+ years of customer service experience in a call center environment

• 1+ years with medical billing, insurance claims, or healthcare revenue cycle
• Demonstrated proficiency in Microsoft Office Suite
• Experience using electronic health records (EHR) or customer relationship management (CRM) systems
• Knowledge of HIPAA compliance and healthcare privacy regulations
• High school diploma or equivalent

Preferred Qualifications

* Spanish Speaking

• Ability to work various shifts
• Strong problem-solving and documentation skills
• Ability to type 45+ WPM while maintaining accuracy

Why Join arenaflex?

* Competitive compensation package, including a base pay range of $41,600/year in our lowest geographic market up to $45,760/year in our highest geographic market

• Opportunity to work in a dynamic and inclusive environment where success is measured by positive patient impact
• Ongoing training and development to support your career growth and professional development
• Comprehensive benefits package, including medical, financial, and other benefits
• Chance to be part of a team that's transforming healthcare and making a meaningful impact in people's lives

How to Apply

If you're passionate about delivering exceptional patient support and driven to cultivate change in healthcare, we'd love to connect. Apply now to join our team and be part of a dynamic and inclusive environment where success is measured by positive patient impact. Apply Now! Apply for this job