Program Manager - Customer Core Portfolio

About the position If you are an experienced Program Manager who thrives on structure, clarity, and strategic delivery, this role offers the opportunity to drive complex, high‑visibility initiatives across an enterprise customer portfolio. You will oversee critical programs, including customer support applications and Salesforce initiatives that directly influence customer experience, operational performance, and enterprise transformation. At Trissential , we are helping our client elevate governance, strengthen delivery execution, and advance organizational maturity. We are now looking for a Program Manager who can bring discipline, leadership, and hands‑on program delivery experience, particularly within Salesforce and the utility industry.

Responsibilities

• Drive end‑to‑end execution across a complex portfolio, ensuring alignment between strategic objectives and delivery outcomes
• Identify risks, issues, and delivery gaps early and escalate effectively
• Maintain project momentum and ensure adherence to governance standards
• Act as the primary point of escalation for cross‑team blockers, vendor challenges, and delivery concerns
• Lead Agile or hybrid Agile/Waterfall workstreams, partnering with Product Owners, Scrum Masters, and technical teams
• Deliver crisp, leadership‑ready weekly status reports and dashboards
• Develop monthly Steering Committee materials in partnership with PMs and Plan Leads
• Validate RAID logs, SharePoint structure, SPM documentation, and status artifacts
• Ensure alignment with enterprise governance across Architecture, Security, and ULC review processes
• Support release management, environment coordination, and cross‑team dependency tracking
• Oversee mid‑month and month‑end financial reporting, including forecasts and accruals
• Validate financial accuracy, cost realism, and year‑end projections
• Support business case updates, ISD changes, financial trackers, and vendor cost management
• Conduct weekly 1:1s with PMs to guide performance, delivery quality, and team development
• Partner with Delivery Leads and leadership to manage resource planning and allocation
• Facilitate cross‑functional meetings with IT, business stakeholders, vendors, and application teams
• Lead monthly PM All‑Hands and quarterly team meetings
• Support organizational change management, communications, and user adoption activities

Requirements

• 10+ years of project or program management experience (enterprise preferred)
• Strong leadership presence with the ability to influence at multiple levels
• Exceptional communication and stakeholder management skills
• Highly organized, detail‑oriented, and committed to governance excellence
• Experience managing project managers, technical teams, and multi‑workstream delivery

Nice-to-haves

• Experience delivering large‑scale programs within the utility industry (electric, gas, water, or regulated energy), including familiarity with regulatory, compliance, and operational constraints
• Demonstrated experience leading Salesforce programs or portfolios, including work with Service Cloud, Sales Cloud, Experience Cloud, or custom Salesforce development
• Strong understanding of Salesforce delivery models, release management, environment strategy, and integrations with enterprise systems (ERP, asset management, billing, data platforms)
• Hands‑on experience in Agile and hybrid Agile/Waterfall environments
• Ability to manage multiple vendors, system integrators, and internal teams simultaneously
• Experience translating business needs into actionable delivery plans, especially for field operations, customer service, or grid modernization
• Familiarity with utility‑specific systems such as CIS, OMS, asset management, work management, and regulatory reporting
• Strong financial management, forecasting, risk mitigation, and program governance background
• Excellent stakeholder management across business leaders, IT leadership, and third-party partners
• Salesforce certifications (Administrator, Platform App Builder) or PMP/SAFe/Agile certifications are a plus
• Experience supporting OCM, training, and adoption for enterprise platform rollouts

Benefits

• Competitive Compensation – You choose the model that works best for you, both with company-sponsored benefits! $140 000–$160 000 annually or $90–$100 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off – Both compensation models offer paid time away from work
• Hybrid work model – Onsite 3 days/week in Colorado or Minnesota
• Career development – Access to training, mentoring, and opportunities for advancement
• Team culture – Collaborative, supportive, and delivery-focused

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