Lead Data Analyst (Customer Insights)
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better. At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world. The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding. We’re looking for a Lead Data Analyst who thrives on connecting the dots between customers, data, and decisions. You’ll sit at the intersection of insight and action, helping transform questions into strategies that move our business forward. If you love asking “why?”, collaborating across teams, and using data to tell powerful stories, this role is for you. What You’ll Do Bridge business and data: Connect customers, Product, Sales, and Client Engagement, translating business needs into clear, measurable analytics. Own the flow of insight: Lead requirements gathering, reporting alignment, and data storytelling to ensure analytics drive strategy. Spot trends and tell the story: Surface patterns, gaps, and “what changed?” moments in customer data—and drive investigations to resolution. Be the analytics voice in the room: Represent Product Analytics in key client and partner calls, turning feedback into actionable insights. Deliver clarity through data: Collaborate with analysts to build dashboards and metrics that answer priority business questions. Lead proactive discovery: Explore customer behavior, pilots, and trends to inform product and go-to-market strategies. Champion customer-facing insights: Support initiatives like engagement portals and reporting, translating data into clear, compelling stories. Elevate the craft: Partner with the Product Analytics team to ensure consistent, high-quality, and impactful outputs. What You Bring 5+ years in Data Analytics. Business Analysis, Product Analytics, or other data-driven roles. Proven experience gathering and documenting business/reporting requirements across diverse teams. Fluency in reporting frameworks, dashboards, and data visualization writing in SQL. ⚙️ Comfort with ambiguity: You adapt quickly in evolving technical environments. Strategic & hands-on: Confident moving from high-level discussions to deep analysis. ️ Exceptional communication: Clear, concise, and confident with executives and stakeholders. Collaborative mindset: You’re a translator who listens, probes, and connects the dots. Curiosity: You care about the why, not just the what. Benefits: Competitive Compensation: Competitive salary and equity packages for all employees Healthcare Plan: Platinum medical, dental, and vision ️ Free life insurance: Including long-term disability & short-term disability Unlimited PTO: Uncapped vacation days & paid holidays Family Leave: Maternity & paternity 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses Team events & Offsites: We're remote, but we regularly get together
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