Experienced Customer Service Representative – Remote in Las Vegas, NV

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative at arenaflex, you will play a vital role in directly improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our culture is guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

About arenaflex

arenaflex is a leading organization that has been making a positive impact on people's lives for years. Our mission is to deliver care, aided by technology, to help millions of people live healthier lives. We believe in creating a culture that is guided by diversity and inclusion, where our employees feel valued, respected, and empowered to make a difference. Our comprehensive benefits package, including health, vision, and dental benefits, as well as our flexible work schedule and remote-friendly positions, make us an attractive employer for those who want to make a difference in the lives of others.

Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Answering incoming phone calls from healthcare providers (i.e. physician offices, clinics) and identifying the type of assistance they need (e.g. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits).
• Focusing on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide an appropriate response to the caller.
• Delivering information and answering questions in a positive manner to facilitate strong relationships with providers and their staff.
• Completing the documentation necessary to track provider issues and facilitate the reporting of overall trends.
• Interacting with providers with the intent to develop a relationship with them, while managing a high volume of calls and developing knowledge of various products and benefits.

Requirements

To be successful in this role, you will need to have:

• A High School Diploma / GED or equivalent work experience.
• Must be 18 years of age or older.
• Must live within 30 miles of Las Vegas, NV.
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner.
• Skilled in problem-solving to quickly assess the current state and formulate recommendations.
• Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM from Monday - Friday.

Nice-to-haves

While not required, having the following experience and skills will make you a strong candidate for this role:

• 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools.
• Prior healthcare experience.

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Health and well-being programs and services
• Flexible work schedule and remote-friendly positions
• Health, vision, and dental benefits
• HSA and FSA eligible plans
• Childcare benefits
• Short-term/ long-term disability coverage
• Basic life insurance and AD&D
• Employee stock purchase plan
• Home office stipend for remote employees

What We Offer

At arenaflex, we are committed to providing our employees with a supportive and inclusive work environment.

We offer

• 2 weeks of paid training, which will be conducted onsite.
• Opportunities for career growth and development.
• A culture that values diversity and inclusion.
• Comprehensive benefits package.
• Flexible work schedule and remote-friendly positions.
• Home office stipend for remote employees.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website. We look forward to hearing from you! Apply Job! Apply for this job