Experienced Patient Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! arenaflex's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!

Responsibilities:

Our ideal candidate will be responsible for:

• Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers
• Initiating payment plans for patients for outstanding balances
• Routinely utilizing multiple resources to resolve patient inquiries while on the phone
• Maintaining performance goals
• Ability to become proficient with processes after completing a structured training program

Knowledge, Skills, and Abilities:

To succeed in this role, you will need:

• Ability to work and learn in a fast-paced environment
• Attention to detail
• Perform successfully in a team environment
• Excellent organization skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Excellent communication skills

Qualifications:

We are looking for candidates with:

• High School Diploma or equivalent required
• Minimum 1+ year work experience required
• Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred
• Previous work in high-volume calls environment with several computer windows open highly desirable
• Previous interaction and communications with patients regarding medical information strongly preferred

Technical/Other Requirements:

To work remotely, you will need:

• Internet download speed of at least 50 megabytes per second connectivity required
• Dedicated area to perform duties without interference; will be structured environment with structured breaks
• Ability to manage time and tasks independently while maintaining productivity

Why Join arenaflex as a Customer Service Support Representative?

* Work from home opportunity!

• Quarterly variable bonus potential!
• Generous paid time off!
• Medical, Vision, and Dental Insurance Options!
• Flexible Spending Accounts!
• 401(k) and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!

Pay Range:

$15.25-16.00 or State/Local minimum wage, if higher.

Shift and Schedule:

The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST).

Shift Differential:

10% Shift Differential for residents in eastern time zone

Benefits:

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer: As an EOE/AA employer, arenaflex strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:

• Race
• Religion
• Color
• National origin
• Gender (including pregnancy or other medical conditions/needs)
• Family or parental status
• Marital, civil union or domestic partnership status
• Sexual orientation
• Gender identity
• Gender expression
• Personal appearance
• Age
• Veteran status
• Disability
• Genetic information
• Or any other legally protected characteristic

Accessibility:

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