Customer Service Representative – Medicaid Enrollment & Outreach – Long Island City, NY – Join arenaflex’s Dynamic Team

About arenaflex – Leading the Way in Public Service Support

arenaflex is a national leader dedicated to delivering high‑impact solutions that improve the lives of millions of people every day. Our mission‑driven culture combines cutting‑edge technology, compassionate outreach, and a deep commitment to community well‑being. As a key partner to state agencies, we help ensure that eligible New York residents receive timely, accurate Medicaid enrollment and related services. Joining arenaflex means becoming part of a vibrant, purpose‑focused team where every interaction makes a real difference.

Position Overview

arenaflex is seeking an enthusiastic and detail‑oriented Customer Service Representative to work onsite at the LDSS/HRA office in Long Island City, NY. In this role, you will be the first point of contact for New York Medicaid recipients, delivering enrollment assistance, answering outreach inquiries, and guiding beneficiaries through complex eligibility processes. Your dedication to clear communication, empathy, and accuracy will directly support the health and financial security of New Yorkers.

Key Responsibilities

• Provide courteous, accurate, and timely enrollment assistance to Medicaid applicants and existing recipients via phone, email, and face‑to‑face interactions.
• Conduct outreach calls to verify eligibility, collect necessary documentation, and resolve any discrepancies in applicants’ records.
• Navigate arenaflex’s proprietary enrollment platform, entering data with precision and ensuring compliance with state and federal regulations.
• Collaborate closely with supervisors, case managers, and external partner agencies to coordinate case reviews and escalations.
• Maintain comprehensive case notes and documentation in accordance with arenaflex’s data‑security protocols.
• Identify trends in caller concerns and relay feedback to continuous‑improvement teams, contributing to enhancements in service delivery.
• Participate in regular training sessions, webinars, and skill‑building workshops to stay current on Medicaid policy changes and arenaflex best practices.
• Support special projects such as community outreach events, informational webinars, and enrollment drives as directed.
• Adhere to all arenaflex health‑and‑safety policies, including on‑site COVID‑19 precautions and workplace ergonomics.

Essential Qualifications

• High school diploma or GED equivalent; additional post‑secondary education is a strong plus.
• Minimum of 1‑2 years of experience in a customer‑service, call‑center, or public‑service environment, preferably with experience in health‑care or government programs.
• Demonstrated ability to communicate clearly and empathetically with diverse populations, including non‑English speakers (bilingual abilities are highly valued).
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and the ability to quickly learn new software systems.
• Strong organizational skills with an ability to manage multiple cases simultaneously while maintaining attention to detail.
• Excellent problem‑solving abilities, with a focus on finding solutions that meet both the client’s needs and regulatory requirements.
• Reliable transportation and the ability to work onsite at the Long Island City office on a regular schedule.

Preferred Qualifications

• Associate’s or Bachelor’s degree in a related field such as Public Health, Social Work, Business Administration, or Communications.
• Previous experience with Medicaid or other public assistance program enrollment processes.
• Fluency in Spanish, Chinese, or other languages commonly spoken in New York City.
• Certification in Customer Service Excellence (e.g., HDI, COPC) or related professional development credentials.
• Experience using CRM or case‑management platforms similar to arenaflex’s enrollment system.
• Demonstrated success in meeting or exceeding performance metrics in a fast‑paced environment.

Critical Skills & Competencies

• Communication: Clear, concise, and courteous verbal and written communication.
• Active Listening: Ability to fully understand caller concerns before responding.
• Empathy: Sensitivity to the challenges faced by Medicaid recipients and a genuine desire to help.
• Detail Orientation: Accurate data entry and strict adherence to compliance guidelines.
• Time Management: Efficient handling of high call volume while preserving quality of service.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive office atmosphere.
• Adaptability: Comfortable navigating policy changes and evolving technology platforms.

Career Growth & Professional Development at arenaxflex

arenaflex invests heavily in the long‑term success of its employees. As a Customer Service Representative, you will have a clear pathway to advance into senior roles such as Team Lead, Quality Assurance Analyst, or Medicaid Program Specialist. The company offers:

• Structured mentorship programs pairing new hires with experienced arenaflex professionals.
• Access to a robust learning portal featuring courses on health policy, data analytics, and leadership skills.
• Tuition reimbursement for approved degree programs or certifications relevant to your career trajectory.
• Opportunities to attend industry conferences, webinars, and internal knowledge‑sharing events.
• Performance‑based promotions and salary increments aligned with demonstrable impact and skill acquisition.

Compensation, Perks & Benefits (General Overview)

arenaflex values the contributions of each team member and offers a comprehensive, competitive benefits package designed to support both personal and professional well‑being:

• Starting Pay: $19.00 per hour, with regular reviews based on performance and tenure.
• Health Coverage: Choice of medical, dental, vision, and prescription plans, with a partially funded Health Savings Account (HSA) option.
• Life & Disability Insurance: Employer‑paid life insurance plus short‑ and long‑term disability coverage.
• Retirement Planning: 401(k) plan with company matching contributions to help you build a secure future.
• Paid Time Off: Generous PTO accruals, paid holidays, extended sick leave, and flexible scheduling to promote work‑life balance.
• Wellness Programs: Arenaflex Wellness Program offering resources for physical, emotional, and financial health, plus an Employee Assistance Program (EAP).
• Recognition Platform: Peer‑to‑peer and manager‑driven recognition tools that celebrate outstanding performance.
• Discounts & Perks: Savings on auto, home, renter’s, and pet insurance, plus exclusive employee discounts on various products and services.
• Professional Development: Ongoing training workshops, skill‑building sessions, and conference sponsorships.

Work Environment & Culture at arenaflex

Our Long Island City office is a modern, accessible workspace designed to foster collaboration and well‑being. You’ll find:

• Open‑plan work areas balanced with quiet zones for focused tasks.
• State‑of‑the‑art technology and ergonomic furniture to ensure a comfortable daily experience.
• A diverse, inclusive team where each voice is valued, and cultural celebrations are a regular part of office life.
• Regular team‑building events, volunteer opportunities, and community outreach initiatives that reinforce arenaflex’s mission‑first mindset.
• Transparent leadership that encourages open dialogue, feedback, and continuous improvement.

How to Apply

If you are passionate about helping others, thrive in a fast‑paced service environment, and are eager to grow your career with a purpose‑driven organization, we want to hear from you. Click the link below to submit your application through our secure portal.

Apply Now – Join arenaflex Today!

Take the Next Step – Make a Difference With arenaflex

At arenaflex, every conversation you have can change a life. By helping New York residents navigate Medicaid enrollment, you become a catalyst for health, stability, and hope in the community. We invite you to bring your talent, compassion, and drive to a role where your impact is tangible and your growth is limitless. Apply today and start a rewarding journey with arenaflex!