Customer Support Representative – Hybrid Role Driving Client Success Across Sales, Service, and Technical Teams

About arenaflex

At arenaflex, we are a forward‑thinking leader in the manufacturing and distribution space, delivering cutting‑edge solutions that empower our customers to excel in their own markets. Our commitment to innovation, quality, and unrivaled service has earned us a reputation for excellence, and our people are the heart of that success. We foster a culture where curiosity is rewarded, collaboration is second nature, and every employee is encouraged to bring fresh ideas to the table. As we continue to grow, we are looking for passionate professionals who thrive in dynamic environments and are eager to make a real impact on our customers' experiences.

Position Overview

We are seeking a highly motivated Customer Support Representative to join our hybrid team. This role operates Monday through Friday on a 10:30 am – 7:00 pm EST schedule, with three days on‑site at our modern headquarters and two days remote. You will act as the pivotal liaison between our valued customers and a wide range of internal departments—including service parts, field service, materials, production, logistics, sales, finance, and senior leadership—ensuring seamless communication and maximum customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for inbound customer calls, handling inquiries from end‑users, sales representatives, and service technicians.
• Back‑up the order entry team by accurately placing service part orders and confirming order details.
• Provide real‑time order status updates, troubleshoot product‑related issues, and guide customers through resolution pathways.
• Educate customers on standard ordering procedures, following up verbally or in writing to guarantee a smooth, transparent experience.
• Execute a standardized order‑entry workflow that guarantees 100 % accuracy for electronic or faxed orders—capital orders within 48 hours of receipt and service orders within 24 hours.
• Initiate, track, and maintain documentation required to authorize and direct work in line with contractual obligations.
• Demonstrate honesty, integrity, and a sense of urgency in every interaction, embodying the arenaflex brand promise of best‑in‑class service.
• Build genuine relationships with customers, fostering loyalty through friendly, knowledgeable, and responsive support.
• Collaborate cross‑functionally with teammates and leadership, promoting a culture of teamwork, respect, and shared success.

Essential Qualifications

• Minimum of 2 + years of professional experience in a customer‑facing role.
• High school diploma or equivalent; additional education or certifications are a plus.
• Strong foundational reading, math, and communication skills.
• Demonstrated ability to follow safety protocols, maintain good housekeeping, and practice ergonomic best practices.
• Proficiency with standard office equipment (computer, fax, copier) and modern office software.

Preferred Qualifications & Skills

• Advanced PC literacy with hands‑on experience using ERP systems such as JDE, SAP, Salesforce, or Genesis.
• Previous customer service experience in a fast‑paced, technical environment.
• Comfort navigating multiple internal platforms simultaneously while maintaining data accuracy.
• Strong problem‑solving instincts and ability to think on your feet.
• Excellent verbal and written communication, with a keen eye for detail.
• Team‑oriented mindset that values collaboration and constructive feedback.

Core Competencies for Success

• Customer Obsession: A genuine desire to understand and exceed customer expectations.
• Analytical Thinking: Ability to dissect complex queries and identify the root cause quickly.
• Time Management: Skill in juggling multiple tasks while meeting strict deadlines.
• Adaptability: Comfortable thriving in a hybrid work model and adjusting to shifting priorities.
• Communication Excellence: Clear, concise, and empathetic interaction with a diverse audience.
• Technical Acumen: Quick learner of product specifications and internal systems.

Why Join arenaflex?

Career Growth & Learning

At arenaflex, your professional development is a priority. You will have access to:

• Structured mentorship programs that pair you with seasoned leaders.
• Continuous training on ERP platforms, customer experience best practices, and industry‑specific knowledge.
• Opportunities to transition into specialized roles such as Order Management Analyst, Technical Support Engineer, or Account Manager.
• Regular performance reviews that focus on skill‑building and career trajectory.

Compensation, Perks & Benefits

We offer a competitive salary package reflective of experience and performance, complemented by a comprehensive benefits suite:

• Health, dental, and vision insurance with employer contributions.
• 401(k) plan with matching contributions.
• Generous paid time off, including holidays, personal days, and sick leave.
• Flexible hybrid work schedule supporting work‑life balance.
• Employee assistance programs, wellness initiatives, and on‑site fitness facilities at the headquarters.
• Recognition programs that celebrate outstanding customer service and teamwork.

Work Environment & Culture

arenaflex prides itself on a collaborative, inclusive, and forward‑looking environment. Our headquarters feature modern workstations, breakout zones for brainstorming, and quiet rooms for focused tasks. Remote days are fully supported with the technology and resources needed to stay connected. You will be part of a diverse team that values:

• Respect and dignity for every individual.
• Open communication and transparent decision‑making.
• Innovation—encouraging you to propose process improvements.
• Community involvement, with volunteer days and charitable initiatives.

How to Apply

If you are ready to bring your passion for service and your knack for solving problems to a thriving, supportive organization, we want to hear from you. Click the link below to submit your application and start your next career chapter with arenaflex today.

Apply Now – Join the arenaflex Team!

Conclusion

At arenaflex, every interaction matters. As a Customer Support Representative, you will be the voice that guides our clients through their journey, ensuring they receive the highest quality service and support. We invest in our people, celebrate their successes, and provide a platform for you to grow both personally and professionally. Take the next step, make a difference, and become an integral part of a company that truly values its people and its customers.