Experienced Customer Service Associate – Delivering Exceptional Experiences in a Fast-Paced Retail Environment

At arenaflex, we're committed to creating a welcoming and inclusive environment for our customers and team members alike. As a Customer Service Associate, you'll play a vital role in delivering exceptional experiences that exceed our customers' expectations. If you're passionate about providing top-notch customer service, working in a dynamic team environment, and growing your skills in a fast-paced retail setting, we want to hear from you!

About arenaflex

arenaflex is a leading retail and convenience store chain that's dedicated to fulfilling lives every day. With a rich history of innovation and customer-centricity, we're constantly pushing the boundaries of what's possible in the retail industry. Our team members are the backbone of our success, and we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and fun.

Principal Duties

As a Customer Service Associate, you'll be responsible for delivering an exceptional customer experience that supports arenaflex's vision to fulfill lives every day. Your key responsibilities will include:

• Greeting and providing an enjoyable shopping experience for all customers
• Responding to customer requests and complaints in a timely and courteous manner
• Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
• Communicating with the management team regarding customer requests and concerns
• Operating the cash register, scanning items, bagging merchandise, and properly handling different methods of payment
• Maintaining proper cash levels in the register drawer and change machines
• Activating fuel and gift cards and assisting with lottery purchases as needed
• Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
• Stocking and refilling product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
• Performing customer fuel transactions and monitoring activities at the fuel court
• Stopping fuel pumps if necessary
• Preparing all made-to-order food and/or beverages according to recipe or customer specifications
• Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
• Ensuring coffee thermals are filled and working properly
• Ensuring the proper execution of assigned foodservice and beverage programs and procedures
• Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
• Following proper coding procedures, checking expiration codes, facing, and inspecting all items
• Pulling expired items, documenting, and discarding
• Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications
• Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
• Completing other tasks as assigned by store management

Essential Functions

To succeed in this role, you'll need to possess the following essential functions:

• Ability to work well individually as well as in a team environment
• Good communication skills
• Excellent customer service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in a fast-paced environment
• Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
• Must be able to lift and carry up to 35 lbs
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
• Must be at least 16 years old
• Must have reliable transportation
• Must wear slip-resistant shoes at all times
• Must be able to tolerate exposure to cleaning products

Basic Qualifications

To be considered for this role, you'll need to meet the following basic qualifications:

• Pursuit of or high school diploma or equivalent, preferred
• Prior food service and/or customer service experience preferred

What We Offer

As a Customer Service Associate at arenaflex, you'll enjoy a range of benefits and perks, including:

• Competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive training and development programs
• A supportive and inclusive work environment
• Flexible scheduling and overtime opportunities
• Discounts on arenaflex products and services
• Access to exclusive employee benefits and perks

How to Apply

If you're passionate about delivering exceptional customer experiences and growing your skills in a fast-paced retail environment, we want to hear from you! Apply now to become a Customer Service Associate at arenaflex and join our team of dedicated professionals who are committed to fulfilling lives every day.

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