Experienced Healthcare Customer Service Representative – Onsite Position at arenaflex in Port St. Lucie, FL
At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a presence in over 80 countries and a team of more than 500,000 inspired and passionate people speaking more than 300 languages, we're a force of good in supporting our communities, our clients, and the environment. As a leading provider of customer experience solutions, we're committed to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our collaborative and engaging work environment is the perfect place for you to grow and challenge yourself, and discover your potential can take you anywhere you want to go.
About arenaflex
arenaflex is a global leader in digital business services, and we're passionate about making a positive impact on the world. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. That's why we're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We're also dedicated to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Join Our Team
We're seeking an experienced Healthcare Customer Service Representative to join our team at our Port St. Lucie, FL site location. As a key member of our team, you'll be responsible for providing exceptional customer service to medical professionals, handling customer inquiries, and resolving issues in a timely and professional manner.
Responsibilities
* Handle inbound calls from medical professionals, using medical terminology, to request and verify benefits
- Respond to all customer inquiries in a timely and professional manner
- Provide excellent customer service through active listening and empathy
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive and resourceful
- Appropriately and professionally communicate with customers, both verbally and in writing
- Research benefit information and provide accurate and up-to-date information to customers
- Handle situations that may require adaptation of response or extensive research
- Accurately document and maintain all interactions
- Verify each caller according to our verification standards
Requirements
* 6 months customer service experience minimum in a medical related field
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Proficient with desktop computer system and the ability to self-troubleshoot
- Proven oral and written communication skills
- Ability to multi-task between talking and typing
- Excellent Windows operating system and browser skills
- Strong customer service skills
- Ability to handle high stress situations and difficult customers/members
- Availability to work various shifts
Benefits
* Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
- Opportunities for career growth and advancement
Why Join arenaflex?
At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're also dedicated to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact on the world, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. Apply Job!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, and we're committed to creating a workplace that's inclusive and diverse. We welcome applications from all qualified candidates, and we're proud to be an employer of choice for people from all walks of life. Apply for this job