Experienced Customer Service Representative I – Child Support Program Specialist

At arenaflex, we're committed to providing exceptional customer service to the community, and we're looking for a highly skilled and compassionate individual to join our team as a Customer Service Representative I. As a key member of our Child Support Program, you'll play a vital role in helping children receive the financial support they need and deserve, promoting more stable childhoods and brighter futures.

About arenaflex

arenaflex is a leading organization dedicated to providing innovative solutions to complex problems. Our Child Support Program is a critical component of our mission, and we're proud to serve the community with integrity, compassion, and expertise. As a member of our team, you'll have the opportunity to make a real difference in the lives of children and families, while also developing your skills and advancing your career.

Job Summary

As a Customer Service Representative I, you'll be responsible for providing exceptional customer service to clients, resolving issues, and making decisions based on case information and provided documentation. This role is an excellent fit for critical thinkers who enjoy working with customers and problem-solving. Your duties will include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Minimum Requirements

* Experience processing information using a computer system

• Experience conducting research and analyzing information to make decisions
• Experience communicating with others to gather information

Substitutions

* Relevant education may substitute for the required experience

Preferences

* Customer Service experience preferred

Special Notes

* All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.

• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• This position encompasses greeting and assisting customers that walk into the Inverness customer service lobby.
• Standard workday of 8am – 5pm, Monday through Friday.
• After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.

Salary and Benefits

* Salary: $37,759.92 - $47,081.16 annually

• Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative I, you'll have access to:

• Ongoing training and development opportunities
• Career advancement opportunities within the organization
• Mentorship and coaching from experienced colleagues
• Opportunities to participate in special projects and initiatives

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our work environment is collaborative, supportive, and challenging, with a focus on delivering exceptional results. As a member of our team, you'll have the opportunity to work with a talented and dedicated group of professionals who are passionate about making a difference in the community.

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of children and families, we encourage you to apply for this exciting opportunity. Please submit your application through the arenaflex website, including your resume, cover letter, and any relevant documentation.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not tolerate discrimination or violence in the workplace. We're committed to creating a diverse and inclusive work environment that values the contributions of all employees.

Veterans' Preference

arenaflex supports Veterans' Preference and encourages eligible candidates to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.

Contact Information

For more information about this opportunity, please contact Andrea Roberts at (386) 317-7209 or [email protected].

Skills Verification Test or Online Skills Assessment

If you meet the minimum job requirements, you may be required to take a skills verification test or an online skills assessment to be considered for an interview.

Criminal Background Checks

You will be required to undergo a National Level-2 criminal background check, which requires you to provide your fingerprints.

Reminder

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer

arenaflex does not tolerate discrimination or violence in the workplace. We're committed to creating a diverse and inclusive work environment that values the contributions of all employees.

Candidates Requiring a Reasonable Accommodation

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida Supports a Drug-Free Workplace

All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Apply Job! Apply for this job