Customer Experience Representative – Harrisburg Airport

Join arenaflex, a leading mobility company, as we continue to revolutionize the way people move. With a shared vision to be the world's best and most trusted mobility company, we're seeking highly motivated and customer-focused individuals to join our team as Customer Experience Representatives (CXR) at the Harrisburg Airport. As a CXR, you'll be the face of arenaflex, providing exceptional customer service and ensuring a seamless rental experience for our valued customers. If you're passionate about delivering outstanding service, working in a fast-paced environment, and growing with a dynamic company, we want to hear from you.

About arenaflex

arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, and has consistently been named one of the top places to work. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we're committed to innovation, customer satisfaction, and employee development. Our mission is to provide the best possible experience for our customers, and we're looking for talented individuals to join our team and help us achieve this goal.

Responsibilities

As a Customer Experience Representative at the Harrisburg Airport, you'll be responsible for:

• Meeting and greeting customers in a professional, friendly, and timely manner
• Providing superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Offering additional customer assistance, including directions, maps, local area information, and service information
• Answering incoming calls for reservations, rate quotes, general questions, and providing information and resolution for customers, other branches, and vendors
• Placing outgoing calls for callback management and miscellaneous calls as assigned
• Assisting with the assessment of rental vehicle condition upon return
• Notifying management of any known customer or vehicle problems
• Continuously building knowledge and skills through on-the-job training, development opportunities, and company-sponsored classroom training

Qualifications

To be successful in this role, you'll need:

• A minimum of 1 year of prior customer service, retail, or administrative support experience
• Authorization to work in the United States and not require work authorization sponsorship by arenaflex for this position now or in the future
• A valid driver's license with no more than 2 moving violations and/or at-fault accidents on your driving record in the past 3 years
• No drug or alcohol-related conviction on your driving record in the past 3 years
• A high school diploma or G.E.D.
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations

Benefits and Perks

As a valued member of the arenaflex team, you'll enjoy:

• A competitive hourly rate of $16, with the opportunity to earn up to $1300 in monthly bonuses
• A shift differential of $17 per hour between the hours of 6:00pm-3:00am
• Paid time off and a consistent full-time schedule of 40 hours per week
• Employee discount on arenaflex services and products
• Retirement savings plan, including 401(k) with matching profit sharing
• Health, life, dental, and vision insurance
• Training and development opportunities to help you grow and succeed in your career

Work Environment and Culture

As a Customer Experience Representative at the Harrisburg Airport, you'll work in a dynamic and fast-paced environment, interacting with customers from diverse backgrounds. Our team is passionate about delivering exceptional service and ensuring a positive experience for our customers. We're committed to creating a culture of inclusivity, respect, and open communication, where every employee feels valued and supported.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and are proud to be an employer of choice for people with disabilities and veterans.

How to Apply

If you're passionate about delivering exceptional customer service and growing with a dynamic company, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department at [email protected].

Shift Availability

The available shift for this position is:

• 4:30pm-12:30am

Don't miss this opportunity to join the arenaflex team and start your career in customer service. Apply now and take the first step towards a rewarding and challenging role with a leading mobility company. Apply for this job