Experienced Customer Service Representative – North Region, Day Shift

At arenaflex, we're dedicated to delivering exceptional patient care and experiences. As a Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of service and support. If you're passionate about delivering outstanding customer experiences and working in a dynamic healthcare environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare organization committed to providing innovative, patient-centered care. Our team of dedicated professionals is passionate about delivering exceptional experiences and outcomes for our patients. We're proud to be a part of a vibrant community that values diversity, inclusion, and collaboration.

Job Summary

As a Customer Service Representative, you'll be responsible for providing exceptional customer service to patients, families, and healthcare professionals. You'll work closely with our clinical support staff, physicians, and other departments to ensure seamless communication and coordination of patient care. If you're a detail-oriented, customer-focused individual with excellent communication skills, we encourage you to apply for this rewarding opportunity.

Responsibilities

### Essential Functions

• Prepares and maintains all clerical aspects of the medical records through established guidelines, ensuring accuracy and compliance with regulatory requirements.
• Performs accurate registration interviews with direct data entry to facilitate full registration for all new patient appointments and up-to-date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, sets patient appointments through established guidelines, and ensures timely and efficient scheduling processes.
• Receives and directs messages (electronic, in-person, and telephone calls) to the appropriate personnel, making contacts to other departments, physicians, patients, and outside organizations as necessary for departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the electronic medical record, ensuring accurate and timely data entry.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections, maintaining a high level of accuracy and attention to detail.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team, responding to inquiries and resolving issues in a timely and professional manner.
• Participates as an active care team member in the coordination of patient care, working collaboratively with healthcare professionals to ensure seamless communication and coordination.

### Additional Responsibilities

• Maintains confidentiality and handles sensitive patient information with discretion and professionalism.
• Stays up-to-date with changing policies, procedures, and regulations, ensuring compliance and adherence to arenaflex standards.
• Participates in ongoing training and professional development to enhance skills and knowledge.
• Collaborates with colleagues to achieve departmental and organizational goals, promoting a culture of teamwork and collaboration.

Qualifications

### Experience Requirements

• 1 year of data entry experience, preferably in a healthcare-related industry.
• 2 years of clerical/customer service experience, ideally in a healthcare-related industry.
• 1 year of experience working with third-party payors and computer systems for data entry and reviewing patient demographic material.

### Education Requirements

• High School Diploma or GED required.

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to interact with patients, families, and healthcare professionals in a professional and courteous manner.

• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
• Proficiency in electronic medical records and other healthcare software systems.
• Strong problem-solving and analytical skills, with the ability to resolve issues and make decisions in a timely and effective manner.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting the growth and development of our employees. As a Customer Service Representative, you'll have access to ongoing training and professional development opportunities, including:

• Ongoing training and education in electronic medical records and other healthcare software systems.
• Opportunities for career advancement and professional growth within the organization.
• Collaborative and supportive work environment, with opportunities for mentorship and coaching.
• Recognition and rewards for outstanding performance and contributions to the organization.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, collaborative, and respectful. As a Customer Service Representative, you'll work in a fast-paced environment with a high level of energy and enthusiasm. You'll be part of a team that's passionate about delivering exceptional patient care and experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance and contributions to the organization.
• Ongoing training and professional development opportunities.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [arenaflex careers website]. We look forward to hearing from you! Apply for this job