Experienced Customer Service Agent – Ticket/Gate Agent LOD Korean (Customer Service Agent) - SLC

Join arenaflex in Salt Lake City, Utah, and become a vital part of our Airport Customer Service team. As a Language of Destination (LOD) Customer Service Agent, you will be the face of arenaflex, making a lasting impression on our customers and ensuring their travel experience is smooth and pleasant.

About arenaflex

arenaflex is a world-renowned airline that prides itself on its commitment to customer satisfaction and exceptional service. With a strong brand that guides our every action, we strive to welcome and care for all of our customers during their travels with us. Our team is dedicated to delivering an elevated experience, and we're looking for talented individuals like you to join our ranks.

Key Responsibilities

As a Customer Service Agent, you will be responsible for providing top-notch service to our customers, ensuring their travel experience is seamless and enjoyable. Your key responsibilities will include:

• Greeting customers to guide and assist them with the ticketing and baggage check-in process
• Using a computer to sell, print, and reissue tickets
• Managing the check-in process, ensuring that customers have the proper travel documentation
• Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
• Practicing safety-conscious behaviors in all operational processes and procedures
• Assisting customers with routing, trip planning, and gate boarding
• Operating jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
• Using computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process

Internal Movement Eligibility

If you're an internal employee looking to move to this role, please ensure you meet the eligibility requirements outlined in our Internal Mobility Policy and Residency Policy. You must be in good standing, meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative.

Benefits and Perks to Help You Keep Climbing

At arenaflex, we're committed to sharing success with our employees. Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. As a Customer Service Agent, you'll enjoy a range of benefits and perks that will help you keep climbing:

• Competitive salary, industry-leading profit-sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What You Need To Succeed

To be successful in this role, you'll need to possess the following minimum qualifications:

• Preferred Language of Destination – Korean with the ability to pass standardized language assessment both verbal and written
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces a diverse set of people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States
• Must be proficient in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic computer skills
• Must successfully pass a Customer Service Assessment
• Frequently lift bags or items weighing up to and including 50 pounds
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Be willing to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays
• Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

To stand out in this role, consider possessing the following preferred qualifications:

• Previous ticketing experience

Join arenaflex Today!

If you're passionate about delivering exceptional customer service and are fluent in both English and Korean, we encourage you to apply for this exciting opportunity. As a Customer Service Agent, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job