Experienced Customer Success Manager – Strategic Account Services for Amazon Sellers in North America
At arenaflex, we're on a mission to revolutionize the way businesses grow and thrive on the Amazon platform. As a Customer Success Manager on our Strategic Account Services team, you'll play a critical role in helping our Amazon Seller Partners achieve their goals and drive sustainable revenue growth. If you're a results-driven professional with a passion for data analysis, strategic consulting, and customer-centricity, we want to hear from you!
About arenaflex
arenaflex is a leading provider of e-commerce solutions, dedicated to empowering businesses to succeed on the Amazon platform. With a strong focus on innovation, customer satisfaction, and strategic partnerships, we're committed to helping our clients grow and thrive in the ever-evolving world of e-commerce. Our team of experts is passionate about delivering exceptional results and creating a positive impact on our customers' businesses.
Job Summary
As a Customer Success Manager on our Strategic Account Services team, you'll be responsible for managing a portfolio of 15-20 Amazon Seller Partners, driving sustainable revenue growth, and delivering exceptional customer experiences. You'll work closely with our Seller Partners to understand their business goals, develop strategic plans, and implement data-driven solutions to maximize their potential. If you're a motivated and results-driven professional with a passion for e-commerce and customer success, we encourage you to apply for this exciting opportunity!
Key Responsibilities
* Manage a portfolio of 15-20 Amazon Seller Partners, driving sustainable revenue growth and delivering exceptional customer experiences
- Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals to provide strategic recommendations and maximize seller potential
- Implement and track metrics for recording the success and quality of the sellers in your portfolio, using key metrics to guide your work and uncover hidden areas of opportunity
- Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs
- Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon
- Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience
- Develop a thorough understanding of the Amazon Marketplace ecosystem and stay up-to-date on the latest trends and best practices
- Manage additional projects around our newly launched Paid Service, including process improvements, tool and content development, competitive analysis, and sales analysis
- Conduct regular WBRs, MBRs with the sellers, highlighting business metric performance and building action plans
Shift Timings
The role requires working a flexible schedule, with shift timings from 4 PM to 1 AM IST.
Basic Qualifications
* 2+ years of sales or account management experience
- 2+ years of digital advertising and client-facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
* Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Our Inclusive Culture
At arenaflex, we're committed to creating an inclusive and diverse work environment that empowers our employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.
Why Join arenaflex?
* Opportunity to work with a leading provider of e-commerce solutions
- Collaborative and dynamic work environment
- Competitive compensation and benefits package
- Professional development and growth opportunities
- Chance to make a positive impact on our customers' businesses
How to Apply
If you're a motivated and results-driven professional with a passion for e-commerce and customer success, we encourage you to apply for this exciting opportunity! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and diverse work environment. Apply for this job