Experienced Customer Solutions Representative – Delivering Exceptional Service to 1.3 Million Customers

At arenaflex, we pride ourselves on being an award-winning team that delivers exceptional service to our customers in KY and VA. As a Customer Solutions Representative, you will be part of our customer care team, supporting our residential customers and helping us deliver on our mission to provide best-in-class service. We operate remotely from 4 contact centers across the state and are committed to providing safe, reliable, sustainable energy to our customers.

Who We Are

arenaflex is a regulated utility that serves more than 1.3 million customers and has consistently ranked among the best companies for customer service in the United States. We empower employees, community members, and initiatives across our service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing. Our culture, based on listening to our customers and empowered employees delivering solutions through exceptional service, is the key to our success.

What We Are Looking For

We are looking for a Customer Solutions Representative to join our customer care team in a remote or on-site role, supporting our residential customers. This individual will help us deliver on our mission to provide best-in-class service by guiding customers through their challenges and solving problems.

Key Responsibilities

As a Customer Solutions Representative, you will be responsible for:

• Responding and resolving inquiries during the first contact, assisting customers by negotiating payment plans, answering billing questions, initiating service orders, taking reports of outages, safely handling natural gas calls, as well as researching and analysis of customer account history understanding monthly energy consumption and regulated rates
• Educating customers about arenaflex processes, policies, regulations, and customer tools delivering a positive customer experience
• Adhering to a specific daily schedule including start and end times, scheduled breaks, and lunches
• Training will be 8 AM – 5 PM. Once training is complete, all new Customer Solutions Representatives start working 10 AM – 7 PM, with the opportunity to bid on other shifts
• Mandatory overtime is regularly scheduled to meet service level goals
• On-call responsibilities and response to outage events is required

What’s In It for You?

You don’t have to be an expert to become one! Bring your passion for people and problem-solving, and we’ll invest in you to take care of the rest. Join our team to enjoy:

• Competitive Compensation starting at $17.25 per hour
• Benefits – Medical, dental, vision, disability, life insurance, and retirement savings 401k matching, with health benefits starting on day 1
• Paid holidays, vacations, personal days, and wellness breaks
• Full-time remote work available, with the option to work in one of our 4 contact centers
• All workstation and peripheral equipment provided for remote work
• Professional Development – Internal career pathing with mentorship, networking, performance recognition, and advancement opportunities
• Community Involvement – Interest groups for employees with shared interests

Essential Qualifications

We’re looking for individuals who enjoy a challenge and are eager to grow with us. We’re looking for:

• A proactive, solution-oriented decision maker with capacity to take ownership of resolving the customer issue and act as an advocate
• A strong ability to ask questions and think critically to uncover root cause of customer issue
• Natural tendency to quickly problem-solve in the most stressful situations
• A “can-do” attitude and positive personality with great verbal and written communication
• Capability to learn new systems and tools in a fast-paced environment

Preferred Qualifications

* Customer service or retail experience is always a plus

• Must live within 2 hours of one of our four call center locations
• Proficiency with MS Office and basic math skills
• Must have a minimum internet speed of at least 7 mbps upload and minimum of at least 20 mbps download

Education and Experience

* High school diploma or equivalent required

• Customer service or retail experience is always a plus

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees and providing opportunities for growth and development. As a Customer Solutions Representative, you will have access to:

• Internal career pathing with mentorship, networking, performance recognition, and advancement opportunities
• Professional development programs to enhance your skills and knowledge
• Opportunities to work on high-profile projects and initiatives
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is committed to providing a safe, inclusive, and respectful work environment that values diversity and promotes work-life balance. Our company culture is based on:

• Empowering employees to take ownership of their work and make decisions
• Fostering a culture of innovation and continuous improvement
• Encouraging collaboration and teamwork
• Providing opportunities for growth and development
• Supporting community involvement and volunteerism

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate starting at $17.25 per hour
• Benefits – Medical, dental, vision, disability, life insurance, and retirement savings 401k matching, with health benefits starting on day 1
• Paid holidays, vacations, personal days, and wellness breaks
• Full-time remote work available, with the option to work in one of our 4 contact centers
• All workstation and peripheral equipment provided for remote work

How to Apply

If you are a motivated and customer-focused individual who is eager to grow with us, please submit your application through our website. We look forward to hearing from you! Apply Job! Apply for this job