Hybrid Customer Sales & Service Representative – Premier Support Consultant for arenaflex Telecommunications (Hybrid‑Remote)
Why arenaflex?
At arenaflex, we’re more than a telecommunications provider – we’re the connective tissue that powers modern life. From high‑speed fiber internet to cutting‑edge mobile experiences, our portfolio of services helps families, businesses, and communities stay linked to what matters most. With a legacy of innovation dating back over a century, arenaflex boasts a network that reaches 99% of households across the United States and offers seamless coverage in more than 200 countries worldwide. As we continue to expand our digital ecosystem, we’re looking for energetic, customer‑centric professionals to join our growing team and become the voice that amplifies the arenaflex experience.
Position Overview
The Hybrid Customer Sales & Service Representative role is a full‑time, 40‑hour-per‑week position based out of our Johnson City, Tennessee hub (2612 N. Roan St.). Successful candidates will split their time between on‑site work (3–4 days per week) and remote work (1–2 days per week), enjoying the flexibility of a hybrid schedule while still benefitting from face‑to‑face collaboration, mentorship, and a vibrant office culture.
Reporting to the Center Manager, you will serve as a Premier Service Consultant – the first point of contact for prospective and existing arenaflex customers. Your mission: turn inquiries into lasting relationships by delivering knowledgeable, friendly, and solution‑driven service across multiple channels (phone, chat, and email).
Key Responsibilities
- Customer Interaction: Engage with callers, chat participants, and email correspondents in a rapid‑fire, high‑volume environment, ensuring each interaction reflects arenaflex’s brand promise of excellence.
- Product Advocacy: Clearly articulate the features and benefits of arenaflex’s latest mobile plans, broadband packages, and value‑added services, guiding customers toward the solutions that best fit their needs.
- Issue Resolution: Diagnose and resolve billing inquiries, payment concerns, service disruptions, and basic technical problems; when issues exceed your scope, efficiently triage to higher‑level support.
- Sales & Retention: Meet and exceed daily, weekly, and monthly sales targets while simultaneously nurturing long‑term loyalty through proactive follow‑ups and personalized recommendations.
- Documentation: Accurately log all interactions in arenaflex’s CRM system, maintaining up‑to‑date records that support future outreach and analytics.
- Flex Scheduling: Adapt to a flexible roster that may include evenings, weekends, and holidays to align with customer demand and business needs.
- Continuous Learning: Participate in paid training programs, product bootcamps, and ongoing skill‑building workshops to stay current on emerging technologies and sales strategies.
Essential Qualifications
- High school diploma or equivalent; some college coursework or an Associate degree is a plus.
- Demonstrated passion for delivering outstanding customer service—evidence of “unwavering customer focus.”
- Strong work ethic with a reputation for reliability, punctuality, and consistent attendance.
- Excellent verbal and written communication skills; the ability to articulate complex pricing and technical concepts in plain language.
- Proficiency using computers, navigating multiple software platforms simultaneously, and troubleshooting basic technical issues.
- Adaptability and resilience in a fast‑changing environment, including the ability to handle high‑pressure situations with composure.
- Detail‑oriented mindset with strong problem‑solving capabilities and sound judgment.
- Eligibility to work in the United States without sponsorship.
Preferred Qualifications & Experience
- Previous experience in a call center, retail sales, or telecommunications role.
- Familiarity with sales techniques such as upselling, cross‑selling, and consultative selling.
- Experience using CRM software (e.g., Salesforce, Zendesk) or similar customer‑interaction platforms.
- Knowledge of broadband, mobile, and smart‑home technology ecosystems.
- Any post‑secondary degree in Business, Communications, Information Technology, or a related field.
Core Skills & Competencies
- Active Listening: Ability to capture the essence of a customer’s concern and respond with empathy.
- Persuasive Communication: Skillful at presenting value propositions that resonate with diverse audiences.
- Time Management: Effectively juggle multiple tasks, prioritize urgent issues, and maintain productivity during peak periods.
- Technological Literacy: Comfortable with high‑speed internet, VoIP, and mobile device troubleshooting.
- Team Collaboration: Works well within cross‑functional teams, sharing insights and best practices to elevate overall performance.
Compensation & Earnings Transparency
Base hourly compensation ranges from $16.00 to $22.16, dependent on geographic location, prior experience, and performance level. In addition to the base wage, this role offers uncapped commission opportunities tied directly to sales goals, as well as a $1,000 milestone bonus when all quarterly targets are achieved. Regular performance reviews ensure that top performers are recognized and rewarded promptly.
Benefits & Perks
- Employee Discounts: Up to 50% off eligible arenaflex mobility plans, accessories, internet, and home phone services.
- Tuition Reimbursement: Financial support for continued education and professional certifications.
- Paid Time Off (PTO): 1 week after 6 months of service, escalating to 2 weeks after the first year; plus 6 company‑designated holidays.
- Paid Parental Leave: Generous maternity and paternity benefits to support new families.
- Medical, Dental, Vision: Comprehensive coverage for employees and their dependents.
- 401(k) Plan: Company‑matched retirement savings to help you build long‑term wealth.
- Additional Sick Leave: Beyond statutory requirements, subject to bargaining group agreements.
- Adoption Reimbursement, Disability (Short‑Term & Long‑Term), Life & Accidental Death Insurance.
- Supplemental Benefits: Critical illness, accident hospital indemnity, group legal assistance.
- Employee Assistance Programs (EAP): Confidential counseling, legal, and financial guidance.
- Wellness Initiatives: Fitness challenges, mental‑health resources, and ergonomic assessments for remote workspaces.
Hybrid Work‑From‑Home (WFH) Requirements
- Reliable high‑speed internet connection (wired or secured Wi‑Fi) meeting arenaflex security standards.
- Dedicated, ergonomically‑sound workspace: desk, supportive chair, power outlet, and a direct LAN (Ethernet) cable where possible.
- Provision of all necessary hardware – keyboard, monitor, computer, and mobile device – supplied by arenaflex at no cost.
- Adherence to the company’s Clean Desk Policy and data‑privacy protocols; occasional remote workspace audits may be conducted via video or screenshots.
- Availability during scheduled shifts, with punctual log‑ins and active participation in team huddles, training sessions, and performance reviews.
Career Growth & Development Opportunities
At arenaflex, a role is never a dead‑end. High‑performing representatives can advance into supervisory, specialist, or operations management positions. You’ll have access to:
- Leadership Development Programs: Structured pathways that blend classroom learning with on‑the‑job mentorship.
- Cross‑Functional Rotations: Opportunities to work with product, marketing, or network engineering teams, broadening your skill set.
- Certification Support: Financial assistance for industry‑recognized credentials such as CompTIA A+, Network+, or Certified Customer Experience Professional (CCXP).
- Performance‑Based Promotions: Clear metrics that tie sales success, customer satisfaction scores, and peer feedback to upward mobility.
Company Culture & Environment
arenaflex cultivates an inclusive, collaborative atmosphere where every voice matters. Our core values—Integrity, Innovation, Customer Obsession, and Teamwork—inform daily decisions.
- Diversity & Inclusion: We celebrate varied backgrounds, perspectives, and experiences, ensuring a workplace where everyone feels respected.
- Community Involvement: Employees regularly volunteer in local initiatives, from digital‑literacy workshops to environmental clean‑ups.
- Recognition Programs: Monthly “Champion of Service” awards, peer‑nominated accolades, and quarterly “Innovation Spotlights.”
Equal Opportunity Statement
arenaflex is an equal‑opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities.
How to Apply
If you thrive in a fast‑paced, customer‑focused environment and are eager to become the trusted voice of arenaflex, we invite you to submit your application today. Bring your energy, enthusiasm, and commitment to service—your future is calling.
Next Steps
After you apply, our talent acquisition team will review your qualifications and reach out to schedule a virtual interview. Prepare to discuss your past experiences, share examples of problem‑solving success, and showcase how you can contribute to the continued growth of arenaflex.