Experienced Customer Service Representative – Delivering Exceptional Experiences at arenaflex
At arenaflex, we're passionate about creating a world-class customer experience that sets us apart from the rest. As a key member of our team, you'll play a vital role in ensuring our customers receive the highest level of service, from initial inquiry to order completion. If you're a motivated professional with a passion for delivering exceptional customer service and sales support, we'd love to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company that's revolutionizing the way we approach customer service. Our team is dedicated to providing an exceptional experience for our customers, and we're looking for like-minded individuals to join us on this journey. With a focus on delivering outstanding service, we're committed to building long-term relationships with our customers and exceeding their expectations.
Job Summary
We're seeking an experienced Customer Service Representative to join our team. As a key point of contact for customer inquiries, sales support, and order coordination, you'll be responsible for ensuring an exceptional customer experience from order placement to completion. This role requires a solutions-driven, highly intuitive, and organized individual who can manage multiple priorities while providing outstanding service to both customers and internal teams.
Responsibilities
As a Customer Service Representative at arenaflex, you'll be responsible for:
- Processing and managing daily sales orders in QuickBooks, ensuring prompt and accurate order entry
- Acknowledging all orders and providing customers with timely status updates
- Entering Build Assemblies for production service jobs, including prototypes, clamshell washing, and custom plastic pallets
- Attending weekly production meetings and collaborating with the sales team to update orders and customers with revised ETAs
- Maintaining the Sales Order Tracking report with up-to-date and accurate information
- Managing digital catalog files for prototypes and custom plastic pallets
- Assisting the accounting team with customer maintenance tasks such as questionnaires, document requests, and certificates
- Generating purchase orders for all drop-ship items
- Performing additional duties and projects as assigned
Essential Functions
* Working in a smoke-free environment
- Meeting the physical demands of the job, including sitting for extended periods and using a computer
Skills and Qualifications
To be successful in this role, you'll need:
- 2+ years of experience in customer service, sales support, or a related field
- Basic computer skills, including proficiency in Microsoft Office and QuickBooks
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities and work in a fast-paced environment
- Strong problem-solving and analytical skills
- Experience with order processing, purchase orders, and customer relations
- Typing skills and ability to meet productivity standards
- Experience with sales support, accounting, and tracking sales orders
Preferred Qualifications
* Experience working in a customer-facing role, preferably in a manufacturing or production environment
- Knowledge of QuickBooks and other accounting software
- Experience with digital catalog management and customer maintenance tasks
- Strong attention to detail and organizational skills
- Ability to work in a team environment and collaborate with internal teams
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
- Develop your skills and knowledge in customer service, sales support, and accounting
- Take on additional responsibilities and projects to challenge yourself and grow professionally
- Collaborate with internal teams to improve processes and procedures
- Participate in training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values its employees and provides a supportive and inclusive work environment. As a Customer Service Representative, you'll have the opportunity to work in a smoke-free environment and enjoy a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Access to training and development programs
Compensation and Benefits
arenaflex offers a competitive salary and benefits package, including:
- $20-$20.01 per hour
- Comprehensive benefits package, including health, dental, and vision insurance
- Incentive and recognition program
- 401K contribution (based on eligibility)
- Paid time off and holidays
How to Apply
If you're a motivated professional with a passion for delivering exceptional customer service and sales support, we'd love to hear from you! Please submit your resume and cover letter to [arenaflex HR email]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer. If you require a reasonable accommodation to make your application or interview experience a great one, please contact our HR department.
Disclaimer
arenaflex is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than arenaflex.
Posting Duration
This posting is open for thirty (30) days.
Qualified Applicants
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Apply for this job