Customer Experience Banker – Financial Concierge & Relationship Builder – Branch Banking – Benton Harbor, MI (arenaflex)
Why Join arenaflex?
arenaflex is a forward‑thinking financial institution dedicated to empowering communities and helping individuals achieve their financial aspirations. With a heritage of innovation, a culture that champions collaboration, and a commitment to inclusive growth, arenaflex delivers banking experiences that are personal, seamless, and future‑ready. As we expand our footprint in Benton Harbor, Michigan, we are seeking energetic professionals who share our “Can‑Do Attitude, Service Heart, and Forward Thinking” values to become the face of our branch and the trusted advisor for our customers.
Position Overview – Customer Experience Banker (Non‑NMLS)
As a Customer Experience Banker at arenaflex, you will act as a Financial Concierge for walk‑in clients, guiding them through their financial journeys, safeguarding their transactions, and cultivating lasting relationships. This role blends exceptional customer service with proactive sales, ensuring that every interaction adds value to the customer’s life and deepens their partnership with arenaflex.
Key Responsibilities
- Deliver Outstanding Service: Greet, listen, and respond to member needs with empathy, professionalism, and speed, ensuring each visit ends with a satisfied smile.
- Transaction Expertise: Accurately process deposits, withdrawals, transfers, and other routine banking transactions while maintaining flawless daily balancing.
- Product Education: Explain consumer deposit products, online banking tools, mobile apps, and emerging digital services in clear, jargon‑free language.
- Relationship Growth: Identify financial goals, recommend appropriate arenaflex products (savings, checking, CDs, loans, etc.), and follow a disciplined sales process to deepen account penetration.
- Follow‑Up & Outreach: Conduct post‑visit follow‑ups, outbound calls, and referral sourcing to nurture leads and turn prospects into loyal members.
- Cross‑Functional Collaboration: Refer members to specialized teams (mortgages, wealth management, business banking) and act as a conduit for seamless service handoffs.
- Compliance & Security: Adhere strictly to operational, risk, security, and regulatory policies; ensure all activities meet arenaflex’s high standards for integrity.
- Team Contribution: Share ideas, participate in branch meetings, and support peers to continuously improve the member experience.
- Additional Duties: Perform any other tasks assigned by the Branch Manager that contribute to branch success.
Essential Qualifications
- High School Diploma or GED (mandatory) with a minimum of 1 year of customer‑service experience, or a Bachelor’s degree in any discipline.
- Demonstrated ability to handle cash and perform accurate transaction processing.
- Strong communication skills—both verbal and written—with a keen ability to simplify complex financial concepts.
- Tech‑savvy: Comfortable using mobile banking apps, online platforms, and basic branch‑technology tools.
- Exemplary attendance record and a professional appearance that reflects arenaflex’s brand.
- Eligibility to work in the United States on a full‑time basis.
Preferred Qualifications & Experience
- At least 1 year of direct customer‑service experience in banking, financial services, or high‑performance retail sales environments.
- Previous experience handling cash, balancing tills, and reconciling daily transactions.
- Familiarity with arenaflex’s digital suite (mobile check deposit, online account management, e‑statements).
- Military service background in administration, contracting, or civil affairs, showcasing discipline and mission‑focused execution.
- Demonstrated sales track record with a goal‑driven mindset.
Core Skills & Competencies for Success
- Customer‑Centric Mindset: Always puts the member’s needs first, anticipating opportunities to add value.
- Active Listening: Gathers precise information to tailor product recommendations.
- Sales Discipline: Utilizes a structured sales funnel—prospecting, qualification, presentation, objection handling, and close.
- Problem Solving: Quickly resolves issues, turning potential complaints into positive outcomes.
- Attention to Detail: Ensures accuracy in cash handling, data entry, and compliance documentation.
- Team Collaboration: Works synergistically with colleagues across departments to deliver a seamless member journey.
- Adaptability: Thrives in a dynamic environment where new products, regulations, and technologies evolve regularly.
Career Growth & Learning Opportunities
arenaflex believes in nurturing talent from within. As a Customer Experience Banker, you will have access to:
- Comprehensive onboarding and continuous training programs covering banking fundamentals, advanced sales techniques, and digital platform mastery.
- Mentorship from senior branch leaders and the opportunity to shadow specialized teams (e.g., credit, wealth management).
- Clear career pathways: Progression to Senior Banker, Branch Supervisor, or specialized roles such as Business Banking Associate or Personal Financial Advisor.
- Certification support for industry credentials (e.g., Certified Financial Services Counselor).
- Participation in arenaflex’s Innovation Labs, where frontline staff co‑create new member experiences.
Work Environment & Culture at arenaflex
Our Benton Harbor branch blends the energy of an in‑person workplace with the flexibility of modern work arrangements. While the Customer Experience Banker role is primarily office‑based to serve walk‑in members, arenaflex offers:
- Hybrid scheduling options for eligible roles, allowing a balance between on‑site presence and remote productivity.
- A collaborative, inclusive climate where diverse perspectives are celebrated and every voice matters.
- Regular team‑building events, community volunteer days, and recognition programs that reinforce our “People First” philosophy.
- A safe, tobacco‑free environment that prioritizes health and well‑being.
- State‑of‑the‑art branch facilities equipped with ergonomic workstations, secure cash handling areas, and customer‑friendly meeting spaces.
Compensation, Perks, & Benefits
arenaflex offers a competitive total rewards package designed to support financial security, health, and personal fulfillment:
- Base Salary: Market‑aligned compensation with regular performance reviews.
- Incentive Bonuses: Achievement‑based bonuses tied to individual and branch sales targets.
- Health & Wellness: Comprehensive medical, dental, and vision coverage; flexible spending accounts; and wellness programs.
- Retirement Savings: 401(k) plan with employer match.
- Paid Time Off: Generous vacation, sick leave, and paid holidays; additional paid days for community service.
- Professional Development: Tuition reimbursement, access to online learning platforms, and career‑coaching resources.
- Employee Discounts: Savings on arenaflex banking products, partner retail offers, and travel discounts.
- Community Engagement: Opportunities to participate in local philanthropy, financial‑literacy workshops, and branch‑sponsored events.
Equal Opportunity & Inclusion Statement
arenaflex is an equal‑opportunity and affirmative‑action employer. We celebrate diversity and are committed to creating an inclusive environment where every individual—regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, genetic information, or any other protected characteristic—is valued and empowered to thrive.
How to Apply
If you are ready to make a tangible impact on the financial wellbeing of our community and grow your career with a purpose‑driven organization, we invite you to submit your application today. Click the link below to begin your journey with arenaflex:
Apply for Customer Experience Banker – arenaflex