Experienced Director of Client Management – Virtual Team Lead at arenaflex

About arenaflex

At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. Our global and diverse community of colleagues is united by an unwavering commitment to back our customers, communities, and each other. We're dedicated to creating a career journey that's unique and meaningful to each individual, with benefits, programs, and flexibility that support our colleagues personally and professionally.

Join the arenaflex Team

As a member of our team, you'll be recognized for your contributions, leadership, and impact – every colleague has the opportunity to share in the company's success. Together, we'll strive to uphold our company values and powerful backing promise to provide the world's best customer experience every day. We're committed to creating an environment where everyone feels seen, heard, and valued.

Make an Impact as a Director of Client Management – Virtual Team Lead

We're seeking an experienced Director of Client Management to lead our virtual team in Southern California. As a key member of our arenaflex team, you'll oversee a portfolio of merchant relationships with companies headquartered across the region. Your expertise will be instrumental in growing American Express revenue by establishing mutually beneficial, profitable, and long-lasting relationships with merchant accounts.

About the Role

The Director of Client Management – Virtual Team Lead will be responsible for leading a team of 5 senior client managers to grow American Express revenue, deliver valuable insights and solutions to clients, and maintain a strong culture of learning and consultative relationship management. You'll work closely with internal colleagues to develop partnership and marketing assets that will be relevant to your customer base.

Key Responsibilities:

• Lead a team of 5 senior client managers and help them manage, deepen, and improve relationships with 400+ respected brands.
• Develop, lead, and motivate a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share.
• Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management.
• Lead your team in maintaining and strengthening American Express' business by showcasing value, growing revenue, improving share, and increasing profitability.
• Embrace the fast-changing payments landscape and keep current with payment trends and economic/competitive indicators.
• Partner with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base.
• Model key sales behaviors/skills and balance deal and skill coaching.
• Increase Merchant Satisfaction and maximize profits with an enterprise approach.

Essential Qualifications:

We're looking for a seasoned professional with a proven track record of success in client management and team leadership. The ideal candidate will possess:

• 10+ years of experience in client management, sales, or a related field.
• Proven track record of success in growing revenue and improving share.
• Strong leadership and team management skills, with experience leading a team of 5+ senior client managers.
• Excellent communication, coaching, and relationship-building skills.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong analytical and problem-solving skills, with experience analyzing data to inform business decisions.

Preferred Qualifications:

We're open to considering candidates with additional qualifications, including:

• Experience working in the payments industry or a related field.
• Knowledge of American Express products and services.
• Experience developing and implementing sales strategies and tactics.
• Ability to work in a virtual team environment and collaborate with colleagues remotely.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our colleagues grow and develop their careers. As a Director of Client Management – Virtual Team Lead, you'll have access to:

• Regular coaching and feedback from senior leaders.
• Opportunities for professional development and training.
• A dynamic and supportive team environment.
• Flexible work arrangements and a focus on work-life balance.

Work Environment and Company Culture:

arenaflex is a global company with a diverse and inclusive culture. We're committed to creating an environment where everyone feels seen, heard, and valued. Our company culture is built on a foundation of:

• Integrity and ethics.
• Customer focus and excellence.
• Collaboration and teamwork.
• Innovation and adaptability.
• Accountability and ownership.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• A base salary and bonus structure.
• Benefits, including health insurance, retirement savings, and paid time off.
• Perks, including flexible work arrangements, professional development opportunities, and a dynamic team environment.

Apply to arenaflex Today!

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply to this exciting opportunity. Join our team and help us lead the way in providing the world's best customer experience.