Experienced Crisis Support Specialist – 988 Chat/Text Representative (Remote) – Tampa Bay, FL Area

At arenaflex, we're dedicated to providing exceptional support to individuals in crisis, and we're seeking a compassionate and skilled Crisis Support Specialist to join our team. As a 988 Chat/Text Representative, you'll play a vital role in connecting with clients in need of online emotional support, providing a safe and non-judgmental space for them to share their concerns.

About arenaflex

arenaflex is a leading organization in the mental health and wellness industry, committed to delivering innovative solutions and services that promote emotional well-being. Our team of dedicated professionals is passionate about making a positive impact in our community, and we're excited to welcome like-minded individuals to our team.

Job Summary

As a Crisis Support Specialist, you'll be responsible for answering incoming chat and text messages from the 988 Crisis and Suicide Lifeline, providing emotional support and connecting clients with resources and services. You'll work closely with our team to ensure that clients receive the highest level of care and support, and you'll be an integral part of our efforts to reduce the stigma surrounding mental health and wellness.

Key Responsibilities

* Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline, providing emotional support and connecting clients with resources and services

• Ensure that you meet all 988 Crisis and Suicide Lifeline performance metrics, including quality assurance monitoring and simulation training
• Converse with Imminent Risk clients, de-escalating, screening, safety planning, and reducing lethal means during the conversation
• Use the least invasive approach to service provision, prioritizing client-centered care and support
• Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed
• Complete and pass all Lifeline Simulation Training modules as required, and participate in at least two modules per year
• Score at least 85% monthly in quality assurance monitoring, and seek to attain American Association of Suicidology (AAS) crisis certification when eligible
• Build and maintain relationships with clients, demonstrating respect, trust, and confidentiality during and after the conversation
• Serve and participate in national, state, and local meetings, committees, community activities, and outreach events, as required
• Actively participate in ongoing supervision, training, and team meetings, and contribute to proactive team efforts to achieve departmental and company goals
• Follow all organization's policies, practices, and procedures

Qualifications and Requirements

* Excellent verbal communication, customer service, and time management skills

• Ability to read and interpret documents, write routine reports and correspondence, and respond to common inquiries or complaints from clients or members of the community
• Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization
• Ability to add, subtract, multiply, and divide, and problem-solve and manage a variety of concrete variables in situations where only limited standardization exists
• Strong data entry skills and proficient personal computer skills, including email, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Ability to handle multiple tasks simultaneously and seek a supportive and collaborative team member
• Bachelor's Degree from a four-year college or university or higher is preferred, but a high school diploma or equivalent with a combination of experience may be considered
• One year or more of related crisis, mental health, or substance abuse experience is required, with experience handling crisis chat or text message conversations preferred
• Health and Human Services background is preferred, and above-average computer skills are also preferred

Physical Demands

Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature, including sitting and/or standing for extended periods of time with the ability to lift up to 10 lbs. Manual dexterity is sufficient to reach/handle items, work with the fingers, and perceive attributes of objects and materials.

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and supportive team environment
• Flexible remote work arrangement
• Comprehensive training and ongoing supervision
• Access to cutting-edge technology and resources
• Opportunities to make a meaningful impact in the mental health and wellness industry

How to Apply

If you're passionate about making a difference in the lives of others and are committed to delivering exceptional support and care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team at arenaflex!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Note

arenaflex is a remote-friendly organization, and this role is eligible for remote work arrangement. However, training for this position will be in person at our Clearwater administrative office for three weeks. You must already live in the Tampa Bay, Florida, area to be eligible for this role. Apply for this job