Experienced LiveChat Customer Support Specialist – Empowering Job Seekers and Employers through Exceptional Service
At arenaflex, we strive to empower individuals, businesses, and communities to achieve prosperity in Kansas. As the state's lead economic development agency, we are committed to creating an environment for existing businesses to grow and fostering an innovative, competitive landscape for new businesses. Our strong partnerships allow us to help create a seamless experience for job seekers and employers using KANSASWORKS.com, a platform that provides workforce information services. We are seeking a dedicated and proactive LiveChat Customer Support Specialist to join our team. In this role, you will be the first point of contact for users reaching out via live chat, providing timely, accurate, and helpful responses. Your primary goal will be to ensure a seamless and positive experience for all customers using KANSASWORKS.com, whether they are job seekers or employers. You will troubleshoot and resolve issues, assist with account-related tasks, and guide users in navigating the platform to meet their specific needs.
About arenaflex
arenaflex is a dynamic and innovative organization that is committed to empowering individuals, businesses, and communities to achieve prosperity in Kansas. Our strong partnerships allow us to help create an environment for existing businesses to grow and fostering an innovative, competitive landscape for new businesses. We are proud to have been awarded Area Development Magazine's prestigious Gold Shovel award and named Site Selection Magazine's Best Business Climate in the West North Central region of the United States.
Job Responsibilities
As a LiveChat Customer Support Specialist, you will be responsible for:
- Handling incoming live chat inquiries, ensuring timely and accurate responses.
- Adhering to established procedures to verify customer identity when assisting with KANSASWORKS.com accounts.
- Troubleshooting user issues, providing detailed and tailored solutions.
- Coordinating with chat shift partners to maintain coverage and manage break schedules.
- Providing support for account-related issues for both Job Seekers and Employers, including account reactivations, username retrieval, and password resets.
- Supporting customers in accessing online services and understanding of workforce information services.
- Assisting customers in navigating job searches and postings.
Qualifications
To be successful in this role, you will need:
- Minimum 6 months of experience interacting with clients, customers, or the public in a social service, customer service, or problem-resolution setting.
- 12 credit hours of coursework at the post-secondary level in social services, human services, or a related field may be substituted for 6 months of experience.
- Prefer at least 6 months knowledge of KANSASWORKS.com system and workforce information services or related experience.
- Related experience could be working with partner agencies with knowledge of employment services or other live chat experience.
Essential Skills and Competencies
To excel in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive information.
- Proficiency in using live chat software and other customer service tools.
- Ability to work independently and as part of a team.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a LiveChat Customer Support Specialist, you will have the opportunity to:
- Develop your skills and knowledge in customer service and problem-resolution.
- Work with a dynamic and innovative team to create a seamless experience for job seekers and employers.
- Participate in training and development programs to enhance your skills and knowledge.
- Collaborate with other departments to improve processes and procedures.
Work Environment and Company Culture
arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. We are committed to creating a welcoming workplace that fosters a sense of community and belonging. As a LiveChat Customer Support Specialist, you will work in a fast-paced environment with a team of dedicated professionals who are passionate about empowering individuals, businesses, and communities to achieve prosperity in Kansas.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- $17.39 hourly
- Comprehensive medical, mental, dental, vision, and additional coverage
- Sick & Vacation leave
- Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
- Paid State Holidays (designated by the Governor annually)
- Fitness Centers in select locations
- Employee discounts with the STAR Program
- Retirement and deferred compensation programs
How to Apply
If you are a motivated and customer-focused individual who is passionate about empowering job seekers and employers, we encourage you to apply for this exciting opportunity. Please submit your application, cover letter, and résumé to arenaflex by March 25, 2025. We are an equal opportunity employer and value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.
Contact Information
For more information about this opportunity, please contact: Angie Krahe Recruiter arenaflex 1000 SW Jackson; Suite 100, Topeka, KS 66612 Phone: 785.291.3568 Email: [email protected] Apply for this job