Live Chat Agent - REMOTE (P-T & F-T) Day and Night Shift
We are seeking reliable and customer-focused Live Chat Agents to provide real-time support to customers via online chat. This is a fully remote position with flexible scheduling options, including day and night shifts, and availability for both part-time and full-time work. As a Live Chat Agent, you will assist customers by answering questions, resolving issues, and delivering an excellent customer experience through written communication.
Key Responsibilities
- Respond promptly to customer inquiries via live chat
- Provide accurate information about products, services, and policies
- Resolve customer issues efficiently while maintaining professionalism
- Escalate complex concerns to the appropriate team when necessary
- Maintain detailed and accurate chat records
- Follow company guidelines, scripts, and quality standards
- Meet performance metrics such as response time, customer satisfaction, and resolution rate Requirements
- Excellent written communication skills in English
- Strong typing and multitasking abilities
- Customer service–oriented mindset with problem-solving skills
- Ability to work independently in a remote environment
- Reliable internet connection and a quiet workspace
- Basic computer skills and comfort using chat platforms and CRM tools
- Availability to work scheduled shifts, including nights, weekends, or holidays as needed Preferred Qualifications
- Previous experience in customer service, live chat, or support roles
- Familiarity with online customer support tools
- Ability to handle multiple chats simultaneously Schedule & Employment Type
- Part-Time and Full-Time positions available
- Day and Night shifts (flexible scheduling based on availability)
- Fully remote / work-from-home Benefits (may vary by employment type)
- Competitive hourly pay
- Flexible scheduling
- Work-from-home convenience
- Training and ongoing support
- Opportunities for growth and advancement Created at 2026-02-05 12:30:43 Updated at 2026-02-05 12:32:58 Location: Remote (International); About ROQ Internationa(gruposaoroque) USA: ROQ is a European industrial company, vertically integrated, whose main activity is the conception, manufacture, and commercialization of machines for the textile industry: Screen Printing, Digital Printing, Web2print, Hybrid Printing, Drying, and Packaging. It also has a business unit called ROQ LASER, which specializes in providing custom manufacturing services for components and equipment in the light metalworking sector. With more than 40 years of history, ROQ is a global company that operates in the Fashion and Promotional market, exporting 85% to 80 countries on all continents. Open positions:
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