USPI Manager, Operations Excellence - Hybrid/must reside in Phoenix, AZ

About the position The Manager, Operations Excellence is responsible for ensuring center operations meets USPI’s gold standard processes, practices and customer service levels to deliver USPI’s differentiated value proposition. This role will conduct comprehensive reviews, including stakeholder feedback, to prioritize and develop continuous improvement action plans by center to enhance overall operational effectiveness. This role will also be responsible for providing in-person training and education to facility staff to support consistent adoption of best practices. Additionally, the role will provide recommendations to regional and corporate leadership on performance improvement initiatives as well as resources which may be needed. The Manager, Operations Excellence will demonstrate a commitment to quality, safety, compliance, and patient experience, aligned with USPI’s operating expectations. The ideal candidate will have a proven track record of identifying operational improvement opportunities and delivering on core responsibilities to support organizational goals. The Manager, Operations Excellence should possess strong project management skills, be highly organized and detail-oriented, and capable of working independently. This is an exempt status position that often requires work outside of normal business hours, including travel.

Responsibilities

• Engage with physicians for customer feedback on service levels to inform a continuous improvement plan specific to the center.
• Apply analytical and observational skills to identify performance improvement opportunities related to scheduling, PAT, etc. to increase the ease of accessing the center.
• Promote USPI’s value proposition through transparent communication to support alignment and build stakeholder trust.
• Analyze operational metrics to uncover improvements in areas such as OR utilization, case scheduling, turnover times, cancellations, and staffing models.
• Identify performance gaps relative to benchmarks and recommend best practices to improve efficiency and outcomes.
• Collaborate cross-functionally with internal USPI departments to support resource optimization, cost management, and operational alignment.
• Demonstrate accountability by following through on recommendations, monitoring trends, and communicating impact to stakeholders.
• Evaluate clinical workflows and team dynamics to identify opportunities for improved quality, compliance, and staff engagement.
• Identify key drivers of staff turnover and provide insights to help facility leadership strengthen culture and retention.
• Partner with clinical operations to promote accountability by recommending and tracking measurable KPIs and reinforcing high-quality outcomes.

Requirements

• Bachelor’s degree in healthcare administration, Business, Nursing, or related field (equivalent experience will be considered). High school diploma/GED required.
• Minimum of five years of experience in healthcare operations and business development, with at least 3 years in an ASC or surgical services environment.
• Deep understanding of operating room workflows, compliance standards, and performance benchmarks.
• Proven ability to take ownership of projects and deliver measurable results.
• Skilled in data analysis and interpretation, with the ability to provide actionable recommendations.
• Strong communication skills with demonstrated ability to engage key stakeholders through verbal, written, presentation, and digital formats.
• Experience working effectively with C-level executives, physicians, frontline staff, and external partners.
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Solid financial acumen and ability to explain business drivers and key performance metrics.
• Strong mathematical aptitude to support reporting and analytical tasks.
• Self-motivated, highly organized, and detail-oriented with the ability to work independently.

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