Director of Customer Success & Account Management (NYC)

Why Cast AI? Cast AI is the leading Application Performance Automation (APA) platform, enabling customers to cut cloud costs, improve performance, and boost productivity – automatically. Built originally for Kubernetes, Cast AI goes beyond cost and observability by delivering real-time, autonomous optimization across any cloud environment. The platform continuously analyzes workloads, rightsizes resources, and rebalances clusters without manual intervention, ensuring applications run faster, more reliably, and more efficiently. Headquartered in Miami, Florida, Cast AI has employees in more than 32 countries worldwide and supports some of the world’s most innovative teams running their applications on all major cloud, hybrid, and on-premises environments. Over 2,100 companies already rely on Cast - from BMW and Akamai to Hugging Face and NielsenIQ. What’s next? Backed by our $108M Series C, we’re doubling down on making APA the new standard for DevOps and MLOps, and everything in between. About the role We are looking for a Director of Customer Success & Account Management for the Americas to lead and scale our CS Account Management function during a period of rapid growth. In this role, you will build and mentor a high-performing team of Account Managers who partner closely with existing customers to drive adoption, accelerate value realization, and deliver long-term customer delight. You will be responsible for strengthening strategic customer relationships while maximizing expansion through upsell and cross-sell of Cast AI’s evolving portfolio of automated cloud management and cost optimization solutions. As a value-driven, independent leader with deep experience in enterprise cloud SaaS - particularly across cloud infrastructure, cost control, observability, security, or DevOps - you will play a critical role in capturing the significant market opportunity ahead and helping our customers succeed at scale. Requirements:

• 5+ years of experience working with enterprise organizations, navigating complex decision-making structures and multi-year customer engagements.
• Proven experience leading Sales or Account Management teams, with a track record of driving performance and results.
• Strong ability to identify key stakeholders, understand customer needs, and tailor solutions and proposals to address those needs effectively.
• Demonstrated success in negotiation and closing, paired with a strong commitment to long-term customer satisfaction and retention.
• Experience with Kubernetes, the enterprise sales lifecycle, and the cloud ecosystem is a significant advantage.

Responsibilities:

• Team Leadership: Build and lead a collaborative, high-performing team culture that drives pipeline, delivers results, and supports the growth and success of every team member.
• Hands-on Impact: Make a difference for your team and your customers by staying close to the field - joining customer calls, removing obstacles, and driving meaningful impact where it matters most.
• Customer Relationship Management: In addition to managing the team, you will own a portfolio of accounts, building and maintaining strong, long-term customer relationships to ensure adoption, satisfaction, and retention.
• Account Growth: Identify and execute upsell and cross-sell opportunities to expand customer accounts and drive revenue growth, while coaching and motivating the team to do the same.
• Onboarding and Training: Work closely with Technical Account Managers to guide new customers through a well-defined and closely managed onboarding process, ensuring rapid adoption, clear value realization, and a fast transition into expansion motions.
• Cross-functional Collaboration: Collaborate closely with Sales, the TAM team, R&D, Partners, and other key stakeholders across the company to ensure the growth and long-term success of your accounts.

What’s in it for you?

• Join a fast-growing company at the forefront of cloud-native automation and Kubernetes technology.
• Enjoy a flexible, remote-first global environment.
• 401(k) retirement plan 100% company match on employee contributions up to 6% of pay (available after 3 months of employment).
• Access UnitedHealthcare plans including medical, dental, and vision coverage.
• Equity options.
• Learning budget for your professional and personal growth.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.

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