Experienced Customer Service Representative – Remote Opportunity for Growth and Development at arenaflex

At arenaflex, we are a family-owned and operated 24/7 Live Answering Service and Call Center that prides itself on providing exceptional customer support. Our team is dedicated to exceeding our customers' expectations by delivering quality service, and we are now seeking talented individuals to join our winning team. As a Customer Service Representative at arenaflex, you will be part of a hard-working group that is passionate about providing outstanding customer service.

About arenaflex

arenaflex is a dynamic and growing company that is committed to innovation and excellence. We believe in creating a fun, flexible, and casual work environment that fosters growth and development. Our team is dedicated to providing top-notch customer service, and we are looking for individuals who share our passion for delivering exceptional results.

Job Summary

We are seeking experienced Customer Service Representatives to join our remote team. As a Customer Service Representative at arenaflex, you will be responsible for providing personalized customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity, we encourage you to apply.

Key Responsibilities

As a Customer Service Representative at arenaflex, your main responsibilities will include:

• Answering inbound calls and assisting customers with specific requests and inquiries
• Capturing information and entering data into our customer service database in a timely manner
• Operating our customer service database and reading relevant call-handling instructions
• Relaying messages and routing calls to the appropriate resources
• Following up on customer calls with clerical duties and liaising with other departments
• Providing personalized customer service at the highest level

Requirements

To be successful as a Customer Service Representative at arenaflex, you will need to meet the following requirements:

• Education: High School Diploma or GED Equivalent
• Clearance: Ability to pass a criminal background check
• Competencies:

+ Reliable internet connection and attendance + Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette + Basic computer navigation skills + Quick and correct typing - ability to create grammatically correct responses without spelling errors + Positive attitude and a passion for learning + Goal-oriented and emphasizes accountability for delivering results + Ability to uphold our company values: - Quality - Teamwork - Service - Adaptability - Integrity - Ownership

Skills and Knowledge

While previous call center experience is preferred, we are open to candidates with previous customer service experience. Utilities customer service experience and medical office setting customer service experience are also highly valued.

Position Details

* Full-Time remote position

• REMOTE (ONLY for candidates who live 50 miles or more outside the Houston area. Accepting applications from the following states: Texas, Tennessee, and Nevada)
• Interview process: Interviews will be conducted in a group setting with other candidates, virtually (Google Meets) - Central Time
• Pay:

+ $13.50 - $16.50/hr. + Bilingual $14.50 - $17.50/hr.

• Training Details:

+ The training will be for 2 weeks and will also take place on the weekends. + Remote training will be done ONLINE - Central Time. + Week 1 Monday through Friday + Week 2 Monday through Thursday + Saturday or Sunday

• Work Schedule & Requirements:

+ Your work schedule availability will be discussed during your live group interview with the hiring manager. + 40 hour week shifts will cover anywhere from 7AM to 10PM - Central Time. + It will be 4 weekdays and 1 Saturday or 1 Sunday. + Weekends are mandatory. + Proof of adequate internet speed, a room free of background noise, ability to adhere to the Attendance Policy & maintaining KPI scores high is required.

Benefits

As a valued member of our team, you will enjoy the following benefits:

• Medical, Dental & Vision Insurance
• 401(k) with company-matched funds
• Robust Paid Time-Off Package. This includes Mental Health Time-Off.
• Fun, flexible, and casual work environment/culture
• Top-of-the-line training and development
• Rewards & Incentives
• Opportunity for growth; Promote-from-within philosophy!

Equal Employment Opportunity

arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. arenaflex complies with applicable state and local laws governing nondiscrimination in employment.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity, we encourage you to apply. Please visit our website to submit your application: Apply Job! Apply for this job