Experienced Customer Service Representative – Dental & Vision Benefits – Remote Opportunity in Nebraska

At arenaflex, we're passionate about helping our customers and employees live life to the fullest. As a Customer Service Representative in our Dental & Vision Benefits division, you'll play a vital role in exceeding customer expectations and achieving customer loyalty. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of insurance and financial services, dedicated to helping our customers and employees enjoy life at its very best. Our mission is to reduce uncertainty, help grow assets, and protect what's most cherished. We're committed to creating a brighter future for our customers, employees, and communities. When lives are fulfilled, our mission is fulfilled.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Nebraska. As a key member of our Dental & Vision Benefits division, you'll be responsible for providing exceptional customer service to dental and vision professionals and insured members. This is an inbound, call center position that requires excellent communication skills, a positive attitude, and a passion for delivering outstanding service.

Key Responsibilities

* Exceed standards of customer service through timely, courteous, and diplomatic handling of customer interactions

• Answer inbound phone calls and communicate effectively with dental and vision professionals and insured members
• Provide website and mobile app navigation support and password resets to customers
• Meet area production standards and Group metrics
• Other duties as assigned

What You Bring

* High school diploma or equivalent

• 0-2 years of related experience
• Contact center, customer service, dental office, and/or insurance experience is highly preferred
• Ability to work overtime when required to support business needs
• Excellent verbal and written communication skills
• Demonstrates initiative when assessing situations
• Proficient use of computer systems and keyboarding skills

What We Offer

* Starting pay rate of $18 per hour

• Hiring/Retention Bonuses up to $850!
• Annual Short-Term Incentive (Bonus) Plan
• Comprehensive Medical, Dental, and Vision insurance
• 401(k) Retirement plan with a company match of up to 3%
• Time off to care for yourself and others
• Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future
• Being a mutual-based organization, the return on our investment goes back into the company to benefit our members/customers
• We're committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities
• Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, and career development opportunities

Work Environment and Company Culture

* arenaflex is a remote-friendly company, offering the flexibility to work from home or our office in San Antonio, TX

• Our company culture is built on a foundation of mutual respect, open communication, and a commitment to excellence
• We prioritize employee well-being, offering a range of benefits and programs to support your physical, emotional, and financial health
• Our team is passionate about making a positive impact in our communities, and we encourage our employees to get involved in volunteer work and community service

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace. We believe that everyone should feel safe bringing their authentic, whole self to work, and we're dedicated to hiring based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity, or any other characteristic protected by law.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative in our Dental & Vision Benefits division. Apply for this job