Technical Support / Customer Service Representative (Remote) – Join arenaflex's Global Team of Game-Changers
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex's global team of game-changers as a Technical Support / Customer Service Representative (Remote). As a key member of our remote team, you'll play a vital role in providing top-notch support to our clients, leveraging your technical expertise and interpersonal skills to resolve complex issues and exceed customer expectations.
About arenaflex
arenaflex is a forward-thinking global organization that values diversity, inclusivity, and employee growth. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" year after year. Our mission is to empower our employees to become game-changers, driving innovation and excellence in everything we do. With a presence in over 70 countries, we're a global community of passionate individuals united by a shared purpose: to deliver exceptional customer experiences and drive business success for our clients.
Career Growth and Personal Development
At arenaflex, we believe that career growth and personal development go hand-in-hand. That's why we offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. Our commitment to employee growth is reflected in our impressive track record: about 80% of our managers and leaders have been promoted from within. Whether you're just starting your career or looking to take the next step, we'll provide you with the training, technologies, and continuing support you need to succeed.
Key Responsibilities
As a Technical Support / Customer Service Representative (Remote), you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Being an amazing problem-solver and offering additional products and/or services
- Delivering expert customer experiences with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
What's in it for you?
At arenaflex, we champion our people and invest in their growth and well-being. As a Technical Support / Customer Service Representative (Remote), you'll enjoy:
- Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Join our team today!
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Don't miss the chance to join arenaflex's global team of game-changers and embark on a rewarding career journey. Apply now and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
English
Time Type:
Full time
Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job