Experienced Customer Service Representative - Retention (Hybrid) at arenaflex
Join arenaflex, a leading innovator in the telecommunications industry, as we seek an experienced Customer Service Representative - Retention (Hybrid) to join our team. In this exciting role, you will play a vital part in delivering exceptional customer experiences, driving retention, and growing our customer base. As a hybrid employee, you will work from our San Antonio, Texas location 3-4 days a week and remotely from home 1-2 days a week.
About arenaflex
arenaflex is a dynamic and forward-thinking company that is revolutionizing the way people communicate. With a rich history of innovation and a commitment to excellence, we are dedicated to providing our customers with the best possible experience. Our team is passionate about delivering exceptional service, and we are looking for like-minded individuals to join us on this journey.
The Role
As a Customer Service Representative - Retention (Hybrid), you will be the face of arenaflex, working at the forefront of our customer service operations. You will be responsible for handling a wide range of customer interactions, from telephone and virtual support to email and online chat. You will utilize various tools and systems, including telephone, email, e-care, correspondence, TTY, and online chat, to provide effective resolutions and meet customer needs.
Key Responsibilities
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
* Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements.
* Assist customers with products and services, including laptop connect services, air cards, USB devices, initial setup, configuration of arenaflex-provided software and applications.
* Proactively engage T3 support (network and IT) to address and resolve issues.
* Remain proficient in all billing, rate plan, and feature matters.
* Coordinate with all sales channels for retention efforts on the existing customer base.
* May sell products and services offered by arenaflex.
* Exhibit in-depth knowledge of all products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues.
* Develop a proven track record of resolving issues and retaining customers.
* Perform other duties as assigned by management.
Requirements
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs).
* Must maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.).
* Be available, accessible, and accountable to work during established work schedules and shifts.
Nice-to-Haves
* At least one year of customer service experience.
* Call Center experience.
* Advanced typing/keyboard skills.
Benefits
* Paid training that you will complete from home.
* Competitive compensation package.
* Medical/dental coverage.
* 401(k) plan.
* Tuition reimbursement.
* Paid time off.
* 50% employee discount on eligible arenaflex wireless plans and accessories.
* 50% employee discount on arenaflex Internet (Fiber where available).
* Career growth opportunities.
Why Join arenaflex?
At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling options to ensure that our employees can meet their personal and professional goals. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a 401(k) plan and tuition reimbursement. We also offer career growth opportunities and a competitive compensation package.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!
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Join arenaflex Today!
Apply now and take the first step towards a rewarding career with arenaflex. We look forward to reviewing your application and welcoming you to our team!
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About arenaflex
arenaflex is a leading innovator in the telecommunications industry, dedicated to providing exceptional customer experiences and driving retention. Our team is passionate about delivering exceptional service, and we are looking for like-minded individuals to join us on this journey.
Why Join arenaflex?
At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling options to ensure that our employees can meet their personal and professional goals.
Benefits
- Paid training that you will complete from home.
- Competitive compensation package.
- Medical/dental coverage.
- 401(k) plan.
- Tuition reimbursement.
- Paid time off.
- 50% employee discount on eligible arenaflex wireless plans and accessories.
- 50% employee discount on arenaflex Internet (Fiber where available).
- Career growth opportunities.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement.
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