[Remote] Subject Matter Expert, Public Accounting

Note: The job is a remote job and is open to candidates in USA. OpenGov Inc. is the leader in AI and ERP solutions for local and state governments in the U.S. They are seeking a Subject Matter Expert in Public Accounting to serve as a trusted advisor for customers, leveraging expertise in financial reporting and governmental accounting to drive product adoption and customer success. This role involves leading customer engagements, optimizing product implementation, and contributing to knowledge bases to enhance customer support.

Responsibilities

• Establishes an understanding of product best practices as defined by OpenGov
• Serve as a trusted technical and functional advisor to customers, leveraging a public accounting background (e.g., audit, financial reporting, GASB compliance) to guide solution design and best practices
• Partner with customers to implement and optimize multiple OpenGov product suites, aligning technical architecture with financial, operational, and compliance requirements
• Independently leads complex customer engagements, using professional expertise to perform discovery, conduct in-depth technical assessments, and develop tailored strategies to minimize risk and maximize product adoption. Work is reviewed at critical junctures to ensure alignment with organizational goals
• Prepares and provides professional demonstrations of assigned product suites to customers
• Analyzes complex, diverse problems requiring evaluation of identifiable factors and limited precedent to develop innovative solutions and recommend strategic variations in approach
• Clearly documents and communicates customer technical objectives, timelines, recommendations, and outcomes
• Effectively prioritizes and escalates customer issues as required
• Contributes to internal and external knowledge bases to support our customers more effectively and efficiently
• Attends and participates in OpenGov conferences, off-site meetings, user groups and webinars as assigned
• Attends and participates in industry conferences and meetings as assigned
• Leads and participates in OpenGov special projects and initiatives as assigned

Skills

• A Bachelor's degree in a related field required, master's degree preferred
• A minimum of 5 years experience with implementing, supporting, managing, tracking and reporting on SaaS software required
• Demonstrates advanced technical aptitude with the ability to analyze complex systems, devise solutions, and clearly articulate technical concepts to diverse audiences, including senior internal and external stakeholders
• Excellent interpersonal, human relations, written, verbal and listening communication skills with the ability to enhance relationships and networks required
• Strong negotiations skills - i.e., the ability to influence all levels of the organization and to lead others to action on key initiatives - is required
• Excellent analytical, problem solving, organizational, time management and prioritization skills are required
• A Certified Public Accountant (CPA) or Texas CPA license is preferred
• Prior experience working with government finance (e.g., ERP, budgeting, procurement) and government services (e.g., permitting, asset management) software and processes are preferred
• Prior experience working in local government is preferred
• Prior experience in customer success, professional services, or technical support is preferred

Company Overview

• Our mission is to power more effective and accountable government. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://opengov.com.

Company H1B Sponsorship

• OpenGov Inc. has a track record of offering H1B sponsorships, with 25 in 2025, 12 in 2024, 10 in 2023, 14 in 2022, 4 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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