Experienced Full Stack Data Analyst – Voice of the Customer (VOC) Transformation and Innovation

At arenaflex, we're committed to creating a culture where every individual feels valued, heard, and empowered to contribute to our organization's success. As a Senior Statistics Architect, you'll play a pivotal role in transforming and innovating our Voice of the Customer (VOC) methodology, driving business growth, and delivering exceptional customer experiences.

About arenaflex

arenaflex is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. With over 5 million surveys received from clients each year across consumer, business, and service provider segments, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This technique involves designing and programming customer satisfaction surveys, including 40+ studies translated into over 10 languages and deployed in more than 20 countries.

Join the arenaflex Crew

As a Senior Statistics Architect, you'll work closely with our Utility Teams to outline, develop, and capture business needs. You'll grow your knowledge of Voice of the Customer methods and leverage them to outline and transform data within our Cornerstone Large Data Platform. Your expertise will be instrumental in designing and building robust data model architecture to facilitate efficient data processing and standardized metric definitions.

Key Responsibilities

* Collaborate with Utility Teams to outline, develop, and capture business needs

• Grow knowledge of Voice of the Customer methods and leverage them to outline and transform data within our Cornerstone Large Data Platform
• Design and build robust data model architecture to facilitate efficient data processing and standardized metric definitions
• Develop and implement big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring high-quality and accuracy through intensive testing at variable and use case levels
• Provide guidance to improve competencies to drive efficiency in computing programs using massive data ecosystems
• Power customer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools
• Proactively identify and automate repetitive tasks to improve best and efficiency
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC Stop-to-Give-Up technique

Essential Qualifications

* Hands-on experience with Hive/Hadoop, PySpark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years

• Active collaboration with dating managers/product owners for expertise functional requirements and converting them into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups

Preferred Qualifications

* Experience with data visualization tools (e.g., Tableau, Power BI) and statistical analysis software (e.g., R, SAS)

• Knowledge of cloud-based data platforms (e.g., AWS, Azure, Google Cloud)
• Certification in data science, machine learning, or related fields
• Experience with data governance, data quality, and data security best practices

arenaflex Culture and Benefits

At arenaflex, we prioritize our colleagues' and their loved ones' holistic well-being.

We offer

• Competitive base salaries and bonus incentives
• Support for economic-well-being and retirement
• Flexible work model with hybrid, onsite, or remote preparations depending on position and business needs
• Generous paid parental leave policies (depending on location)
• Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling aid through our Wholesome Minds application
• Career development and education opportunities

Join the arenaflex Team

If you're passionate about data-driven innovation and customer-centricity, we encourage you to apply for this exciting opportunity. As a Senior Statistics Architect, you'll have the chance to work with a talented team, drive business growth, and deliver exceptional customer experiences. Apply now and become a part of the arenaflex crew! Apply for this job